These comments are for U-Haul policy, not the pickup location. The truck container area is clean because you threaten to charge the customer $25 if it isn't swept, not because of any effort on U-Hauls work. The trucks have poor pulling/hauling capability and have such a poor ride that I was concerned for content damage even at slow speeds. You changed the drop off location from what was originally selected, changing the allowed mileage (which barely covers the distance traveled from pickup point to drop off). Your fuel policy is quite simply a problem. With no way of knowing how many gallons per mile the truck uses, the customer has the choice adding more fuel than needed, or stopping numerous times to add fuel and likely running out of allowed miles. There are several hidden fees that occur through the process of the online "specific information", reservation, to the final amount charged when the vehicle is picked up. I will be trying to avoid using your services in the future and looking for alternative solutions.
Lowell C
Bluff Transmission Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Poplar Bluff, MO 63901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing I went cross country to recover my stolen van . Thanks to both the rental and return they made it possible smoothly , a bit expensive but I understand the drop fee. Thank you he went over everything for me on trailer . Excellent to work with
Jeffrey Lalways great to work with this rental faciality.
GREG SI have picked from this location as well. Every experience was great. (I even got some free fresh produce to enjoy later in the day.)
margaret TFast and patient service. Thank you!
Aimee H