The problem is your mobile app, It sucks. I was on the phone with your tech help for 35 minutes as we tried to work around one barrier or another. A button wouldn't respond. We couldn't get the password reset, and on and on. All personnel were excellent but the UI/UX was horrible.
william K.
Parcel Post Plano
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Plano, TX 75025
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
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Fast and easy
Guimps D.The person was having difficulty processing our reservation and set us up for an "in-town" instead of a "one-way" rental. Also, the cargo area of the truck was not clean. There was broken glass (looked like a light bulb) lots of small items and many push pins. I had to sweep it out to feel comfortable using it.
Colin S.Took forever to check out the vehicle. Gentlemen may have been in training, but literally took over 30 minutes. Truck was not clean and had to clean it out before putting new furniture in. Alternate store employee was friendly and helpful.
Meggin M.It took waiting 30 minutes on line and still no confirmation code to pick up keys. I then had to call in which took another 25 mins before rep could process and couldn't tell my why system couldn't process. At this point, I was an hour behind schedule on my reservation time. Then I'm getting ready to leave and get a warning that one tire was low on air. Checked readings after getting on road and it was off by 10 lbs. Returning was a hassle too. It wouldn't pick up my location despite following tips. My location feature was on. I just dropped keys in box hoping all was processed correctly since I couldnt return online.
Patricia R.