I ordered a dolly and never received it. The man at the location was pretty unorganized--took a long time to get setup and neither pickup/dropoff instructions were clear.
Samantha N.
Plainfield RV Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plainfield, IL 60585
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The last customer left the passenger door unlocked, & there was a coffee left in the van. But other than that it was extremely easy & I loved the experience overall.
Carly C.Owner is kind and all, but lazy. Trailer was ready for me upon arrival, but was positioned poorly and I had to make a 2-point turn to back the trailer out of a long driveway. Was not necessary as trailer had plenty of room to be positioned proper for the paying customer—lazy. Did not offer to assist hookup of trailer to truck—lazy. Did not provide me the moving blankets I ordered. Closed up shop 3 minutes after I walked out of the door to look at trailer, thus I couldn't acquire any further assistance if I needed it. Simply wouldn't ever rent from this specific place again, nor would I recommend it. Plenty of other uhaul places, and it's bad for the U-Haul brand to carry your services through this location. I've never had a ‘poor' experience until this rental and I've used U-Haul to move across states 4+ times in the last handful of years. Thanks for your time, I write this review as an appreciative U-Haul customer and I'd like it to stay that way.
Carl M.I wish I would've known it was closed when I hurried to drop off by the 2:30pm deadline. Otheise I would've made sure to get gas put in as I was running behind with my move.
Gina M.