Your traffic department sucks! I have a whole littany of issues that need to be addressed from this rental and all I seem to get is the run-around from any agents I get on the phone. The vehicle had a partially bald front tire due to an alignment issue, and the other tires were barely above the wear bars in the tread, so barely legal, and unsafe! Thank fate that there was no rain in my 8.5 hour drive. While Darcy at Elmer's was great and helped as much as he could, anyone else I spoke with to try to resolve issues was surly at best, and nobody wanted to step-up to try to help. Thoroughly DISGUSTED with getting the run-around after being shafted with a pickup location that was a 3 hour, 140 km round trip, 4 hours AFTER my booked time and location. I will be emailing Jacklyn Wodika if these issues remain unsatisfactorily resolved, and rest-assured, I will NEVER give another PENNY to U-Haul for ANY reason, ever again. If you like being treated like all that matters is your bank account, and given the run around for hours when you have a problem, then U-Haul is definitely the company to use.Alan P.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Pitt Meadows, BC V3Y2G1
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Shitty location. Hard to find. Guy wasn't even there when I dropped off the trailer. Then charged me an extra full day trailer rental without informing me cause I was late to return the trailer that I told him had issues. Not impressed.Glen C.
Better Uhaul signage for this location.Diane J.
Post a phone number to find the staff. No office that is accessable, it is within a locked fenced area.William W.
Hello, My name is kirandeep kaur Randhawa .we family of 3 members planned to move from BC TO ON . I reserved a 15" rental truck unit and tow equipment a month before my move with U-Haul reservation #22916914 . We went to pick up the trailer at the location 11190 Bonson road Pitt Meadows, BC V3Y2G1 around 4 pm. Unfortunately we found that the side view mirrors and hazardous flashing lights and indicators were damaged ( Images attached below) . We were shocked and surprised with the condition of the truck as the dealership guy was unaware about the unit he has in his yard !!! This seems to me a case of negligence and irresponsibility .Please note that at that point we were all packed up with our stuff to load including cooking and on road trip plans and supposed to leave the next morning. It brought a lot of stress as the whole thing went messed up! , as there were no other 15 " available at that point. After hours of calling to different customer services, they offered us a 10" truck from a different location at 22587 Dewdney Trunk Road,Maple Ridge ,BC V2X3K1 Reservation #13563329. and we picked The vehicle towequipment Reservation #13563985 at 11190 Bonson road Pitt Meadows, BC V3Y2G1 same day. because there were only 2 seats in 10".we had to book Same day flights cost $ 978 cad ( attached lynx airlines airlines tickets ). additionally we have to leave some stuff behind in order to manage with 10". This unimaginable situation caused lots of stress in our household and put an addition into the existing moving stress emotionally and financially, as my husband was supposed to be back to work in the coming week, so we had to go with the available alternative options.While I flew from British Columbia to Ontario with my child , my husband was on the way. i contactacted customer services using chat services requesting some discount in the form of compensation and I was assured that at the drop of a location I can explain the situation , and I could get some refund or discount in the form of compensation. but yesterday we dropped the truck and tow equipment safely at the location 144 Charles W, Kitchner , ON N2G1H7. I came to know that they are unable to assist at their end and I have to contact customer services by myself. I understand that things could go wrong at any point in life sometimes, but in this situation it clearly seems like a case of negligence, i believe there is a visual inspection before a unit is received from a customer and departed to new customer for insurance liabilities, it suppose to be repaired before it is available for next customers. With this small negligence I ended up paying more. and plus this whole situation creates very unpleasant moving experiences for us. I Request U-HAUL to provide me genuine compensation or refund for services received and already paid out please. As we all ses U-haul as a big moving company with great services all over North America, I would also like to request to look into this matter so that no other families with children have to face this ever . I submit email request but no o e ever come back to back to me for any assistance. I look forward to hearing from you. Thank you.KIRANDEEPKAUR R.