Moving Truck Rental in Pickering, ON at Lucky Twyn Variety

Great service, thanks Emily.

I had such a horrifying experience with this location. They do not understand the basic meaning of Customer Service. I reserved a U-Haul for my move a day in advance and when I came into the store, the employee I was dealing with, Emily Xin, was completely rude, disrespectful, conceding and had no sense of customer service. She kept addressing the fact that I was late even though I called her twice to tell her I was stuck in traffic. She changed the rate on me to $0.59/km when the day before I was quoted $0.49/km. She laughed and said it's only $0.10 as if she was the one paying for it. When I told her I was mislead by the wrong price, she didn't even listen to what I was saying. She had no sense of respect. She kept talking over me and didn't even bother to acknowledge what I was saying. She did not apologise for the misunderstanding. Instead of prioritising her customer's needs, she slammed her laptop shut and said she's cancelling my reservation (WITHOUT MY CONSENT) then blamed the system for everything - saying that she can't do anything to help us and if we don't want it, we should just leave. Then I saw a hand written sign on the window saying "SPECIAL!!! Weekday prices for U-HAUL $0.49 and weekend prices are $0.59" When I brought that to her attention she claimed she didn't do it and that it was from the U-Haul company??? Only a store manager/employee would write a hand written sign on their window for something they want to advertise. A large company such as U-Haul would have more of a professional way of advertising a special like that to their customers. Something that was supposed to take 5 minutes turned into an hour with absolutely no professionalism and respect. I don't understand how this store gets any business with the way they choose to treat their customers. It is absolutely ridiculous and I would never recommend this place to anyone.

Give exact address and not Altona and Kingston Rd

You guys (UHaul) are great! I usually rent from a different location but they are closed on Sundays. This location was a bit further out so I likely wouldn't return. Our usual location is the Petro Canada station at 701 Krosno Blvd, Pickering, ON L1W 1G4 and I want to give a shout out to them because, like UHaul itself, they go above and beyond!

First come, first serve. We were the first in the store, while attending to us 2 customers came in and we left to wait while the sales person attended to those 2 customers.....prolong our wait.