There was no one at the facility to sid with getting in the truck when the app didn't work. Also, after 1/2 hour we finally were able to get into the truck to find that the gas tank was empty. Poor management.
William G
Valley Forge Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenixville, PA 19460
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The Uhaul app did not work for contactless pickup. I spent 40 minutes waiting on the phone for someone to help me. I had to do it through a web browser at the end and after that everything was good. Van was brend New and I liked that a lot. 2 stars because of bad customer service.
Jovan KI arrived to a can thatt had ice/snow all over the windshield and roof. I didn’t have means to clear the roof and wiped the windshield with my hands. We hadn’t had snow for several days. It wasn’t ideal. The day I drove the van, my stops were met with icey discharge from the roof. It was a hazard for the drivers around me.
Mary GThe self pickup process using the app was agonizingly slow. There was no wifi to connect to, so uploading so many photos took ages and delayed my schedule. I'd recommend that verifying the user identity and getting "approved" should occur a couple days in advance
Larissa MWireless service in the area was poor and made the pick-up and drop off process difficult. Fortunately customer service was able to help but it added at least an hour yonthe process.
Robert M