Moving Truck Rental in Pawcatuck, CT at West Stor Mini Storage

Ensure the reserved rentals are held for a reasonable amount of time! I was due to pick up my truck at 8am. I spoke with Tracy (very nice) at this location on Friday afternoon for this Saturday morning pickup and she left off with "see you in the morning". I had over an hour drive to get to Pawcatuck and began calling at 7am when I knew I was running late. I tried again in route around 7:30, 7:45, 8, 8:10, 8:20, finally at 8:33am a man picked up and informed me that my reservation had been transferred b/c I was a no show at 8am and that this was the last truck he had. Needless to say, after driving for an hour, I was less than pleased. Only wen I pointed out that I had prepaid the rental around 7am did he come back on the phone and say that they would see me in 20 min and that they would have to figure something out for the other guy. Beyond comprehension! When I arrived, the man said to me "good thing you prepaid" which blew me away. I asked how he thought it was appropriate to reassign a rental when it had only been 30 min (the time they finally answered the phone) without calling the cell phone they had on my order etc etc...Needless to say, there was no good answer! Insanely frustrating morning. After leaving, I had to pull in to a gas station to clean THE INSIDE OF THE WINDSHIELD with a squeegee!! Very frustrating reservation process with UHaul on this one which had me second guessing the next time I need a rental anyway but this Pawcatuck location/experience may have sealed the deal. If anymore cares to hear more I am willing to chat with a manager.

Tax Exempt would have helped cut cost for the ymca but I was told they cant do that or wasn't sure.....

the people at this location didn't know how to log onto the system, they were not prepared when i arrived even though i called ahead both 2 days before arrival and the day of. we had to wait 30 minutes. while they tried to figure it out.

Equipment was terrible. AC is broke (on a 90+ degree day), one outlet for charging accessories was non-functional. Windows were filthy & hard to see through. No truck even near the size needed was not on site as promised but out on the road. Had to wait hours for the unit. This is after being sent to THREE other facilities of which not one had was was promised "to be on-site & available". U Haul communications systems is abysmal for equipment tracking. While the West Store business is a glorified junkyard the owner/manager was quite personable, apologetic, and helpful by not charging for two hand trucks & 30 moving pads hence the ONLY reason I would recommend this location to a friend. BUT with U Hauls tracking issues I will be hard pressed to ever recommend U Haul to anyone but an enemy. I "lost" 6 hours of loading time because I had to chase down a truck at three locations. I (The Customer) have to find YOUR equipment!!!! Ridiculous!