I reserved a Uhaul truck and a storage unit on Saturday, 3/30/24. My son went to the storage unit first to purchase a lock and find out the unit number. They told him they couldn't find the reservation, but sold him a lock. He then picked up the truck and began his move. I called Uhaul Storage on Sunday, but there was no answer and it went to the corporate office. They told me they couldn't assign a unit; that it had to be done by the location. They also didn't understand why we were sold a lock without being assigned a unit. I called again on Monday and was told the same thing; that they couldn't find the reservation. Each time I spoke with the corporate office, they had no problems finding the reservation, but every time I spoke with the location, they were not able to find the reservation. I called the corporate number to confirm that they could still see the reservation. They were able to find the reservation easily and didn't understand why the location was having such a difficult time. I called the location again and when she picked up the phone, she said she found the reservation. We were finally able to have a unit assigned to us. We missed unloading the truck Saturday night and Sunday due to this mess, which required us to keep the truck 2 additional days. This was supposed to be an easy process, but it just became a complete disaster. I don't see how I'm responsible for your system or the lack of competence of the Uhaul staff. I should be charged for one day on the truck rental; definitely not three days. I am requesting a refund of two days truck rental. Please respond as soon as possible. Thank you, Christine Golden
Christine G
BSG Spencer Hwy JV
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Pasadena, TX 77505
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- 4.5 Average Customer Rating
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The customer service was excellent. Phillip was very helpful and provided a fast checkout/checking.
Nereida NProcess was easy and affordable and equipment was nice. Good overall experience. They answered my questions and were very helpful also.
Tracy HLack of attention to detail in the rental I had made me give an average rating. No dolly's or protector pads as was asked and ordered. Gave us having to find these items and purchased some to help with our move. Then had to chat with online and wait to get them refunded back to me. So made return waiting late at night to make final payment due to have to deal with the money charged returned due to lack of attention. Was exhausted and annoyed so make me think before I recommend or use this location again.
Cheva RThe Katy location required WAYYYY too much that the other UHauls we have used never did. It just caused the pick up process to take longer than expected. The other location for drop off was suppose to be open till 8pm and they were close around 445pm. Their key drop box doesn’t even have a label and the whole return process took so long and just wasn’t good. Never would use either locations again.
Clarissa S