Provide a receipt before the customer leaves after dropping off. We should have asked for one, but this was our first rental with UHAUL and didn't know what to expect. We dropped off the truck during business hours about 20 hours before it was due to be returned. The staff there were friendly, and said we were good to go, but we were not given a receipt and started worrying about it because the app said it was still active. We called UHAUL customer support the next day, a couple hours before it was due back. The UHAUL representative was very helpful and said she sent an email to someone. When we had still not received a receipt, I called the drop off location and left a voicemail. Shortly after that, we received an email receipt.Richard S.
Ventura RV Connection
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Oxnard, CA 93030
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I scheduled self pick up for 6am because I had movers coming at 8am. I showed up that morning and the place changed my reservation to be when they opened at 10am. I wasn't notified and after several calls to U-Haul, there was â€œnothing they could doâ€. I am very disappointed and wasted a lot of money extending my movers to a later time.SHANE A.
The pick up was okay it was when I dropped of the truck I was charged for two days when I only had the truck for 3 hours. And I was charged 2 different amounts when I left from the location $152.60 was taking out of my account. When only $77 dollars was suppose to be deducted. Then this morning at 7:45am I had another $146.40 taking out which I don't know what that was for because the receipt that was emailed to me this morning said my total was $148 so I don't know what that place did but I'm not happy that they went into my account twice and took my money out. Neither one of those prices are the right price over $300 dollars for a 3 hour move . Had to call corporate and file a complaint as well.Virigina T.
great location and customer service was excellent. will be a repeat customerwalston G.
The gas tank on the vehicle had been vandalized and the vent hose disconnected. The opening in the top of the tank was missing the connection for the hose. The tank was leaking gas and I had to call U-Haul roadside service for repair of the tank. This should be checked before the trucks are rented.Robert O.