The location was not the issue. I scheduled the equipment a week ahead of time and picked a completely different location. The location I picked was confirmed in an email I received and a phone call I got on the same day I scheduled. When I went to pick it up, however, I came to find out that the location was changed without my knowing, and only found out after calling the help center. Later I rechecked my email and saw that they also sent me a second email that had this new location on it, but why would I have checked this second email when the correct location was already confirmed in a previous one? We finally got to this new location and began the process of self-pickup (by the way, this location was closed for the day so there was no way for us to get help inside for the following issues). Every single time I switched tabs or closed my phone and went to go back to the uhaul page, I had to re-login over and over, and the instruction page was not intuitive to get to or through. I also had to re-enter all the info I already entered when I made the appointment which is insane. Then we had to wait for "approval" (by the way, they kept making me put in different phone numbers for some freaking reason), which took so long I called support again and the support person informed me that we were approved while I was on phone with them, so then I had to re-login again to get to the page where we could finally get the equipment. From here it was fine until drop off, when the instructions were not entirely clear and not user-friendly. I understand that they probably made it this way so that I would download the app, but I don't go around downloading everyone's little apps, especially for things I don't do regularly like renting a moving truck. I'm not downloading your app, please don't make your website a slog to get through.
Amber J
Compass Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oviedo, FL 32765
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Customer Reviews
- 4.0 Average Customer Rating
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We were happy here. We couldn’t rent from the site closer to home (Marathon on Alafaya) as they were short staffed and weren’t open despite a guaranteed rental. When we called, we were given a credit and directed to this location. That part was perfect.
Robert KThank you
Magda DThe person whom I dealt with was super helpful
CECIL HI made a reservation for Sunday afternoon, picking up a 15' truck at Compass Moving & Storage in Oviedo, FL. But when I arrived to get the truck, no one was at the office, even though it was during business hours and the sign said 'OPEN.' We knocked on the door and waited for 15 minutes. I then called the office (11) times - no answer. Left a voicemail – never got a response. As I had to get our things out of a house before a showing, we were on a tight schedule. I went back the next day (my last possible day to move these items from the house) and my reservation had been canceled by 'someone.' It took 10-15 minutes to finally get set up and get the truck. This was an absolute clown show of customer service that, honestly, deserves a partial or full refund. I will actively look for opportunities to tell others to avoid this U-HAUL service location.
matthew p