I made two trips to the location and on the second, inspected and selected the 20 foot truck, (and reserved it for my dates. I subsequently received an "update" telling me the 30 foot truck would not be available and that location, but could be picked up at a different location off my route. I subsequently selected the fifteen foot truck in order to stay with the location best suited to my route. I received a call from head office confirming this truck. I don't who which party bears responsibility for what I referred to as a "bait and switch" in my frustration ---- Charlotte at PML Location or someone at head office. I will only say that everyone with U Haul should be aware of company policy. As I told the fellow phoning from head office, it was time for U Haul to get it's act together. My use of the 15 foot truck went fine -- as planned.
Calvin M
PML Contracting
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Ottawa, ON K1X1G8
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Advise the customer where to park. Parking was very limited at the location nd the rental vehicles were closely packed so no parking was available at all at the location.
Denis JExceptional!! I have been renting U Hauls for over 20 years for family, friends and myself, and this is the first time U Haul deserved to get a rating reply because I had the best experience ever!!
Sina AKeys dropped on time but no one entered the drop off and cleared the billing (even zero billing as the amount was already paid)
Gurmukh PThere was a mistake in billing, which they promptly fixed.
Andrei K