My reservation was set to pick the truck at 08AM (I was ther eon time) at Hasty Market #40 and when getting there (a convenience store) the attendant could not find my reservation in his system, I had to call Uhaul to find out they changed my pick address to a different location and I ended up picking the truck past to 09AM to head to my address. Besides it, none of the items I reserved to protect my furniture were available at the new location but a dolly. In summary, I had to find a way to protect them on my own using my towels, my blankets, and camping ropes that I had. I delivered the truck 30 min after my reservation time and was charged for the after hours delivered. A very poor experience and I will find other company to move whenever I need it again.
Hugo Leonardo D.
Southkeys Tires & Brakes
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Ottawa, ON K1V8V1
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Great customer service. Thank you, Royal Moves
Royal M.Thank you for the great service, Royal Moves
Royal M.Great guys
Reggie Dante P.Hi, I ordered dolly, blankets, furniture dolly and car towing trailer. Didn't get any of those and had to buy a dolly. It think this is more a corporate U-Haul fault than this location error. I reserved U-Haul at a location, then they changed the location a first time, and then they change the location a second time and wanted me to go at Pembrooke (2 hours away from Ottawa), and then changed the location a 3rd time. No I wonder if I will have to spend a lot of time waiting on the phoneto get reimburse for the extra UBER I had to take from one location to another, and to get reimbursed for what I didn't get. And the fuel tank was empty (really empty) and when I dropped it empyt, they are charing me for 23 liters of gas.
Richard T.