This location address was that of a non U-HAUL business and so the proprietor new NOTHING about the equipment dropoff procedure. This seemed to be just a dropoff location, with no guidance OR designated parking spots. Several other U-Haul vehicles were randomnly distributed around the parking area, so one had to assume this is how it works. Fortunately, one of the business employees gave me contact info of the U-HAUL franchise owner and I was able to contact her and confirm that the vehicle was dropped off in the right place. Also, I don't care for the fact that U-HAUL doesn't credit the customer in the event a vehicle is returned with more fuel than it was sent out with. Overall, NOT a very reassuring procedure for a customer.Lino B.
Moonlight Event Rentals
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Ottawa, ON K1G3W2
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- 3.5 Average Customer Rating
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Great serviceCHAKIB N.
Again, they changed the return spot - this time while already enroute. Opposite side of the city. Nobody there. Self check in brought up the wrong location and would not allow me to check in. Called U-Haul and they told me to take it to the 3rd location. After 30mins on phone, they admitted it was there error. Still took 10 mins to find the drop off box.Robert C.
It was confusing where to drop the vehicle, not well marked. I had to call to get confirmation where to put the key and where to park. The most upsetting part was I was charged for a lot of extra gas that I should not have been. When I picked the truck up in London, the gas level was below what it said on the paper and the lady reassured me it wouldn't be a problem. I put the gas level higher than what i got it at, so this just isn't fair. I think this problem could have been avoided should I have gotten the truck on a full gas tank. Other than this, a wonderful experience and everything else was awesome.Lori O.
The reviews are correct--if you have a choice do not use this location. I understand that things happen, but waiting 4 business days and 6 days in total for an emailed final receipt and check in process, almost 6 days after returning the vehicle. with no communication via email or phone, is nothing but poor customer service. Yes I left a message with my phone number and my email is attached to the rental agreement I left in the drop-box. There is virtually no signage indicating where this location is for drop-off at the industrial strip; thankfully someone else had previously left a vehicle so that I had a landmark as to where to leave my rental. After speaking with 6+ U Haul representatives over the last 6 days, all of whom were patient and generally helpful, we are now able too close the books on a never-to-be-forgotten in a bad way, U Haul rental. Go with your gut....do not use this location! U Haul, please do diligence and review this location and dealer. In my opinion, your reputation is at stake for those who may choose to rent from you in this part of the province of Ontario.John K.