Friendly service and the vehicles ran fineDave W.
Moving Truck Rental in Otis Orchards, WA at KH Market
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Otis Orchards, WA 99027
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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The trailer lights did not work and rather then return my money or offer to get me another trailer that did work, they tried to have me take it to the shop to get it fixed. I did not have time to take their trailer to be fixed before I needed to use it and I paid for a working trailer.Michele K.
I had it for one & a half days & was charged for â€œ3 periods@( the guy at the desk said same price whether 24 hours or 6 hour period). So fine, I pay the over priced cost. Then 2 days later there's another $62 charged to my card & no explanation. Now I have to go back & argue with the guy who barely speaks English to fight for my Money, They are charging me close to $300 for less than 2 days! My mileage was less than 25 miles & I left the gas slightly over what I started with. I'm very displeased & want part of those charges refunded to me.eileen B.
Was a very very horrible experience. I had reserved AND PAID for a 6x12 trailer as I am moving my elderly sick mom and needed that size for her belongings. I got to the location and they said they did not have it.. The Uhaul owner had no idea how to run this business. It was Uhaul, a Liquor store, a pot store, and auto parts??? WTF? She was very unhelpful and unknowledgeable. Sh said I had to take a 5x8..NOT GOOD, and also she said there was no one there to hook it up and her printer doesn't work. She just took my phone # and license. I had to find some random person help me. I took the small trailer and tried to make it work. Loaded all my moms stuff by myself. It wouldn't fit. I cried. I called at 6am the next day to see if the 6x12 was back and it was so she said come get it but I don't know how to refund you for the 5x8 so you are going to have to pay for a 2nd rental. I had to unload the 5x8 and then load the 6x12...I had NO CHOICE my mom has parkinson's and I was movingher to California to her new home. Horrible. THE WORST.Cori S.
Use the lady that rented and received my equipment as a model and train uhaul staff to be like her. Best u haul employee I have ever worked with.Marc H.
Horrible service by the corporate office and local dealer. I was given a discount but it could not be applied due to mid-communication and incompetence. Very long wait times when trying to call for help. This experience validated every negative belief people have about U-Haul. Do your self a favor and skip U-Haul. If I could give a negative rating I would.Mike R.
Easy drop off, kind people.Alyssa B.
It was easy to rent and return. Very nice.Vance B.
This Uhaul experience was probably the worst i ever had. Not due to the locations where we picked or dropped off (that's why i rated them fine) but everything in between. The customer service people on the phone, the miss information and the inability to do our order well. Idk if I'd ever use Uhaul again.Chelsie H.
Very nice ladies who helped me. Fast in and out!Michael M.
Employee was not happy that corporate instructed us to drop a 26 foot truck there. He said he told corporate not to send anymore trucks. We were asked to provide proof of drop off information, then told us to remove the rented dollys and pads and place them back in his stock. They were not helpful at all. Would not choose to do business there again.Steven D.
Overall clean, but there was an empty plastic water bottle under one seat, and the console had come change, paper trash, and a fingernail in the cup holder.Derek B.
Worst e experience. I'm calling uhaul personally.Patricia H.
Great location easy in and out.james O.
Received a truck with a completely empty gas tank. Almost didnt make it to get gas. That was after spending 45 minutes waiting to get the truck because your Vendor couldn't figure out the process. I knew we were in trouble when we pulled into a liquor store to pick up the van. Then after a full day of moving, went to drop the van off, ( 2 days early), then spent the next 30 minutes doing a photo shoot through your app to drop off the truck.Matthew W.
The owners are really good people and I'm at a loss here; they provide excellent honest customer service and make the experience great. That's why I always go there.KELLY K.
My contract with U-Haul guaranteed a drop off in Coeur d'Alene Idaho which was 35 minutes from my house. The night before the drop off I called U-Haul and they said I had to take it to Otis Orchards, Washington, which was an additional 30 minutes through city traffic away from my house. This cost additional gas money and significantly inconvenienced my move.Ryder A.
very helpful people.vladimir D.
Uhaul leaked in far right corner, referred as "moms attic." Ruined my computer printer. Pictures taken. Not a pleasant experience picking the truck up at the Otis Orchard facility. I almost left without taking the truck. Windshield was loaded with bug guts.Alana L.
I had lots of problems with u-haul and the whole experience was absolutely frustrating, confusing, and unpredictable. I will probably not be using u-haul again. Please note: the u-haul employees were awesome and helpful. However, it seems like no one was on the same page and I was given different information each time I called. I don't blame the u-haul employees themselves (they were awesome and did the best they could with what they had to work with!) but the u-haul system as a whole was not very effective or satisfying. 1. It all started with a phone call a couple days before I was supposed to pick up a u-haul truck. We were supposed to pick up a 17-foot truck at the 21 W 3rd Ave, Spokane, WA location. We reserved the U-haul for 48 hours earlier in the week, but I was called and told that it is no longer available for that long. I was given the option to pick up at the 21121 E Wellesley Ave, Otis Orchards location (15 miles out of the way), be upgraded to a 26-foot truck, receive 60 free miles, only pay a 1-day rental instead of 2-day ($70.43 total), and return to the original 21 W 3rd ave location. I was thinking that's pretty darn great, considering my reservation was messed up. 2. I was supposed to pick up at 8 am. I showed up and there was a glitch in the system which prevented me from picking up the truck until 9:45 am. That's alright, I am patient and didn't mind waiting, despite the fact that I was already crunching on time (I had to move out by 3pm). Customer service was very kind and gave me an extra day for the truck, no charge. 3. When returning the truck, I was told to return to the Spokane Valley location. Um, what? I was told originally to return it to the location that I initially reserved it at. It was a great inconvenience to drive all the way out to Spokane Valley. I might as well have returned it at Otis Orchards. When I got there, I was told that the $70.43 payment was a hold on my card and that in fact my actual charge is $58.91. Okay, great! Even better! I left pretty happy, not only that I would pay less, but that the whole experience was over. 4. A week passed and I still did not get refunded. I got charged both payments. I called back, and was told yet a different story: the $58.91 charge was a mistake (extra day charge that I shouldn't have got), and that I would be refunded $58.91 instead of $70.43. I don't even care about the payment at this point. What I cared about is the whole process of reserving, returning, and paying for the u-haul. Moral of the story: u-haul as a whole has no idea what it is doing. The employees try to make things better by offering discounts and add-ons for no charge. Although that's great, I'd prefer a company that has a better, smoother process. Throughout the whole experience we kept running into problems. Again, I am a patient person and I was okay with working with what I got. I was in a desperate situation where I needed a truck those particular days for as cheap as I couAlyssa L.
The older woman who works there is RUDE and unfriendly.Astra V.
Equipment is always available and in good working order. Convenient location, paperwork is getting quicker to complete. I've rented from here several times, never had a problem or issue.ERIC B.
Difficult communication. Did not have adequate trailer that I ordered. Uhaul charged me for extended rental charges after my trailer was stolen and out of my control. Very sadRyan S.
After previously setting up the rental over the phone it still took 25 minutes to get out the door and to the point where I could get it hitched to the truck. But the folks were pleasant to work with!mike R.
Make sure when a truck is not able to be driven due to wheel wobbling, that you don't have to call many times to get information on what to do. We ended up going and getting a new truck and unloaded the 1st truck into the 2nd truck on a highway in the dark. In fact that was two days ago and the failed truck is still sitting on the highway.JANET T.