March 22, Friday, 10 foot truck picked up @ 5 PM @ 3800 Goldenrod Rd & dropped it off @ 8:30 PM @ one of 4 locations near me which was provided by Royal Tire on Goldenrod. Tuesday received a call saying truck wasn’t returned. A woman @ the 800# of UHaul said I was provided with a particular address for drop off. That is not true! Royal Tire gave me a paper with 4 addresses. At no time was I told to go to a certain drop off. We chose one close that was still open. This was my first experience with UHaul and I’ve been left with a bad taste in my mouth . Joe and Wanda with UHaul couldn’t have been nicer, but it only takes one rotten apple to spoil the barrel. Wanda has initiated an investigation.for me. We were told by return location @ 1240 N Orlando Ave., Winter Park that the paper work handed to them was torn up. Sunoco, Sunshine Food Mart, UHaul need to get their act together. A good name is earned & can be destroyed so quickly. MS Finch Gore
Mary F
Royalty Tires
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Orlando, FL 32822
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Customer Reviews
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You guys are the best.
Emma RThe truck was covered with dirt and smelled awful. Had to wipe it down just to crank it. Steering wheel was sticky and trash was on the cup holders.
Terri PMuy buen servicio y la atención gracias
MERVIN OThere were a few times truck was struggling to start.
Michael F