Location did not wait for fuel gauge to fully indicate fuel in truck and charged me for it. I went out of my way to put fuel in the truck before I returned it. This is lazy and predatory behavior.
LEIF R
Westside Auto
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Orem, UT 84058
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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While the overall rental process was straightforward, a couple of issues made our move more difficult than expected. First, we had requested a dolly to help move our boxes, but when we arrived at the location, they did not have one available. This was frustrating, as we relied on the website’s availability to plan our move. Without the dolly, moving was significantly more inconvenient. Additionally, we had planned to use the self-pickup option, but upon arrival, we were informed that the location only allowed check-in with staff. This was unexpected, as the website did not indicate that self-pickup wasn’t available at this location. It seems odd that the website’s information isn’t accurate for specific locations, as this can cause confusion and delays for customers. I wanted to bring these issues to your attention in hopes that U-Haul can improve its online accuracy to better reflect each location’s actual services and inventory. Thank you for taking the time to review my feedback.
JOSHUA HThey weren’t open when we went to return. They also didn’t help us hook up or provide a jack for the trailer. We had to scramble late at night to find one.
ELISE WThe truck was filthy. Mud and dirt in both the cab and the bed interior. I had to clean it out before I was willing to put my possessions inside.
Doug LThe truck was clean and ran well. It leaked a plate size puddle of oil on both driveways.
KARL K