I would not recommend this location due to the service I received. As I was checking in, there was little verbalization about what was going on when I was checking in. The employee did not fully explain what he was doing and left me in silence. I feel like I was second guessed because of my age. I saw this due to the fact my ID was checked even again after it would give back to me to put it my wallet, and due to the fact I was asked how old I was about ID had already been checked. I understand these questions could have been for any number of informational needs, but this is how it came off to me. When it got to the mileage, the employee questioned me about my estimated mileage. I told him the mileage I put down was based off my own directions AND supported by the mileage estimator on the U-Haul website. He asked for my locations and I told him the specific addresses and mentioned it would only be one trip. He replied, “oh that's way more than 5 milesâ€. I did not appreciate not being listened too. When I got the truck rental, it was at 1/2 tank of gas. Upon getting my copy of the contract a few minutes later. I saw he changed the estimated mileage from 5 miles to 20 miles. That was 4 time more than my original mileage. Upon returning the truck rental, I had to search for an employee. I found an employee and told him I'd like to check out and close my reservation. His name was Marty. He told me that I could just hand him the keys and that he would close everything out. I told him that his co worker had overcharged me for mileages and I asked if we could both go back to the desk and look everything over. He told me there was no need and that a dispute can be handle with the credit card company. Upon having my final receipt sent to me, I saw I was charged for 31 miles. I see on the receipt it has the start and end number of the odometer, but I drove no more than 6 miles during the time of my rental. I would like a refund as I was overcharged on my mileage. I went from 300 Boston Post Road, West Haven, CT to 168 Bull Hill Ln West Haven, CT to 79 Boston Post Road, Orange, CT
Sadara F.
Sponge Brothers
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Orange, CT 06477
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Provide reasonable customer service, provide a paper receipt at time of pickup, explain refueling procedures, bring van to front of building and go over damage with customer, and confirm starting mileage as well as ending mileage. Also take a look at the reviews posted online about Sponge bros neighborhood retail location. They are exactly as stated that is the type of service I received at this location! A company with a nationwide presence and a recognizable name such as U haul should provide a higher standard of customer service!
alexander P.Good but truck not clean
RACHID A.I wouldn't recommend U-Haul to anyone. This is the second horrible experience. Last time, they didn't have my truck absujsbkr the day I had planned to move. This time I needed to pickup before hours, and they keg box wouldn't open. With all the technology out there available with Amazon lockers etc. uhaul is using an ancient padlock that's rusty and difficult to open. Give me a break.
Christine C.