The app does not work, and no solutions are offered by the agents. I was lucky that the staff of the location was present. if it had been left up the app teach support I would have been fuckedRobert W.
Moving Truck Rental in Oakland, CA at E D Coat Inc Rentals
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Oakland, CA 94607
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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The neighborhood is kinda sketch. But all who helped me were awesome and helpful. My reservation for the truck through uhaul wasn't sent to this business so they didn't even know I was coming but the lady I talked to made up for it and was super helpful.Michelle S.
I uploaded a photo of the gas milage, put gas in after I used the van and was charged for fuel.... booooooooooLACHE MILO G.
I needed to extend time. None of the phone numbers I was given worked. Even getting the national U-Haul number from the web did not work. The person I dealt with was very nice but he did not show me the features of the van nor how to put gas in.Leland T.
The guy working the office was very helpfull and pleasant. Great experience.Lynda L.
I didn't have any issues with the location or the pick up experience in terms of the ED Coat Inc Rental location and the employees there. My issue is more around the process of getting the 15' truck as a whole. I had made a reservation a month or so prior and the day before my move/pick up day was told there was no truck available for me. That was very upsetting and frustrating and really created a great deal more stress for me during the already stressful situation of moving. Only when I refused to accept that there was not a truck available was one "found" for me all the way in Oakland. That whole experience was frustrating and added several hours to my moving day unexpectedly. The process of "reserving" and notification of equipment needs an overhaul. Telling customers the day before they expect to get equipment to pack and move that no equipment is available is a poor business practice. I have used UHAUL 10 plus times on various moves and this was the worst experience by far. Will certainly make me question using UHAUL in the future.Marissa W.
I would not recommend this location to others. As previous reviewers have mentioned, they are unprofessional and I left feeling sketched out. I arrived 5 mins early to my pickup time, and the door to the office was locked. The only thing posted on the door was a sign with a phone number that you can call if returning your vehicle. It was very unclear what you were supposed to do. I ended up calling the number anyway, and the woman on the phone was very short with me and said someone will be there at my pickup time. I waited on the street until two gentleman came out of a house right across the street and opened the door to the office. They didn't acknowledge me or say anything to me, so it was very confusing whether they worked there and if I should have approached them. Eventually, one of the gentleman, who I assume is Antonio from other reviews, pulled me into their office and put me on speakerphone with the woman on the phone from earlier. She was very short with me and didn't explain much of the terms and conditions to me, other than the insurance which I declined. There was also a lot of confusion around how I would drop off the van, seeing as there isn't usually anyone in the office. Antonio pointed to the sticker on the door and said that I'd need to download the app and create a U Haul account in order to return the van, which I had never had to do before. I questioned him a few more times after and I honestly still don't know what he was trying to tell me. After minutes of back and forth, I told him I'd call the number when I return, and he agreed. He also made a big deal about inspecting the vehicle and taking pictures because I had declined the insurance, which made me feel even more sketched out as I was afraid they'd do something to the van and blame it on me. When I returned the vehicle, no one was there (shocker). I looked across at the house the two gentlemen came from and saw movement in the window / someone watching me from the window, but no one came out to help me. Fantastic. I called the number on the door, no answer. I called again, and the woman picked up but said she meant to decline my call. I was shocked at how rude and unprofessional she was. Before I gave her a chance to hang up, I told her I was just there to return the van and she told me to drop off the keys in the mail slot and quickly hung up. I didn't receive a receipt until the very next day, all the while I'm paranoid about what charges they could potentially put on me. I'm not sure that I could have had a worse experience, and would highly recommend that you rent from a different location.Caroline M.
Attendant Antonio was rude & insulting. He demanded that I go into a small crowded (with junk) office with him to complete the transaction WHILE HE WAS COUGHING. Unacceptable & I won't be returning to this location.Michael P.
I was charged for fuel even though I returned the vehicle with more fuel than when I took it.Laina D.
The real people service was AWESOME but the online experience was less than acceptable. Even though I reserved online the site didn't have any record of it. When I showed up it was closed, but once I contacted them they were very responsive. Also, the site should probably update their contact information since on Google/Yelp it has an out of service number listed. Again the PEOPLE were both great though.Lubia S.
Nothing you were very helpfulTheresa P.
Location was friendly and helpful. What made my experience difficult was UHAUL. No one called me to confirm my appointment (even though I received multiple emails telling me someone would), and they changed my pick up location. Had to downgrade to smaller van. App did not work when doing self check out. I Would recommend the location, but not the UHAUL brand.Jesse P.
It is hard to find and the person wasn't there when it was time to pick up the truck so I had to wait for them to arrive. Since most U-haul offices have a parking lot, you should indicate that this one doesn't do you can make an informed choice about leaving your car.Karen C.
This place struck me as sketchy. The odometer was one mile off when I rented the truck but they refused to change it even after they confirmed the difference; i was charged an extra 99 cents but that's no big deal, it just made me nervous about the whole return situation as described next: No one was there to receive the van (at mid-day!) and I was forced to park in a yellow zone (there's no lot; only street parking). There was a paper sign on the door saying what number to call, if locked, so I called that number and the woman who'd rented me the vehicle in the morning (she was training a man while renting me the vehicle that morning) answered the phone. I requested that someone meet me to receive the van. The woman on the phone said (about the yellow zone) "oh, well he lives right across the street so it's fine, and he must be on his lunch hour. So I said that in that case I'd wait for him to return from lunch, and she said, "oh, wait, that's it, it's Saturday! Office hours are only until 1" (it was 1:45 and the website said they were open, so that seemed unlikely). So I said, "what if something happens to the van after I leave?" and she said, "it will be fine, you got the insurance." (she'd told me when i got the keys less than 4 hours before that there's a $150 deductible even *with* the insurance, so that was not reassuring). That whole exchange made me really nervous; she sounded as if she were making things up as she went along. I read some reviews of this rental place in the morning; one reviewer said they were held responsible for damage done after they'd returned the vehicle. But there was nothing I could do; no one was coming to meet me and receive the vehicle. So I did the self-checkin online, as she suggested (uploading pictures of the clean interior of the car, and of the odometer, and of the place I'd parked it), and I left the keys in the mail slot as she instructed me, and i hope no suspicious charges arise. I've been reading other reviews on this place and it is doing nothing to reassure me! I will tell others to avoid this place, for peace of mind.laura W.
We were rerouted to this location and had to talk to the owner via a phone that was on loud speaker. The worker was there just to hand over the keys. It was a very bizarre interaction via the phone. The reroute cost us time and money since we incurred more miles to get to Sf and the bridge charged a toll. Originally we booked a SF location.Sean B.
E D Coats is always the best experience, very helpful & caring.Jessica L.
Very good customer service, very low key area. Love renting trucks from them. Both times I've rented from them in and out quickly, as has trucks. Thank YouDarrell P.
Cleaner office. Larger space.Teresa F.
I was charged DOUBLE for no reason. Original contract was 19.95 + 0.99 / mi, final contract was 99.99 / day? I drove 34 miles total and filled up the tank. No response yet.Frank C.
I scheduled a pick-up in Alameda. When I arrived, they said they had nothing available and that my reservation had been switched to Oakland. I never received a call or email notifying me that my preferred pick-up location was unavailable. I then took another cab to the Oakland location. The office manager was not there to take care of paperwork. At first it appeared they did not have a truck available, then they found the truck but not the key, then eventually they found the key, but the office manager still had not shown up, so we completed the process over the phone. Overall, the online/app booking process was ineffectual and completely frustrating.WAYNE Z.
More parking space for returns. It took us a couple of minutes to find parking. Luckily, Antonio was available to take it off our hands :) he was really helpful.Ida M.
The worse experience every... Next time I'll get a truck from Home Depot. Problem still not resolve.Kito L.
I've been charged 50% more than my contract for no reason.Eli D.
Fire the guy that works the desk because he sucks at customer service. I reserved a truck for 9 am and didn't get to leave until 945 am. This is unacceptable. It was the first of the month and there is no excuse for not staffing the office out to deal with the volume of customers. Other customers complained to me that he was rude to them and slow. When I expressed that I was dissatisfied with my experience, the clerk said behind my back that I had an attitude. I replied that I did have an attitude because I was not receiving the service I paid for in a courteous and timely manner. I had a schedule and lots of stuff to get done that day, just like anyone in the middle of a move. The clerk was impatient with me and the other customers and was rude on top of that. He threatened to "not let me have a truck" at one point during the interaction because he didn't want to hear what I had to say. If I behaved this way at my job I would be fired. The reservation also indicated that I would be able to retrieve the vehicle using an app, and that was not possible at this location. My time was wasted and I felt disrespected by someone who was failing to perform on every level. I didn't receive an apology or any consideration for my trouble.Robert L.
The gentleman Antonio needs to learn how to interact with people better. Causing major issues with customers who were patiently waiting for trucks and when they tried to ask questions, he completely dismissed them and gave them some very rude comments. I don't think it's fair to over book trucks and then blame the customer for the issue. I would hope that you can do better in the future. I will not be recommending this location due to this intense situation.Michael K.