Truck was filthy and not cleaned from last use. Vehicle was covered in thick patches of dog hair everywhere and smelt Of dog inside the cabin and I also had to drive over 100 miles and the gave me a truck with no gas to where I had to gas up twice which is unacceptable for me to be punished because the last person didn’t put gas in it so she stated (the worker) she didn’t feel like putting gas in it.. so essentially ended up with a truck that didn’t even get me to my first 10 miles up the road before running out of gas. Then still having 80 more miles to go. Very unsatisfied and happy to never deal with them again. The worker had no care in the world
Antonette K
AIC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oak Grove, KY 42262
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Customer Reviews
- 4.0 Average Customer Rating
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When we returned the trailer early I tried to call & let them know but was disconnected twice… customer service after 5 is nonexistent.
Tracy VMake sure the equipment guy actually attaches your trailer. He did not fully attach my trailer it was not screwed down at all and I completely lost the trailer on the road once I left the facility. I called him afterwards to let him know and all he could say was he was sorry but he did screw it down.. Which would be impossible or it would not have come off. I didn't even make it a minute down the road. He was apologetic and was overall pretty nice when we picked up the trailer but still could have caused a lot of damage.
Taylor JA big thanks to the team for all their help during our recent PCS.
Matthew GTruck leaked rain water into the back and soaked the bottom of our boxes
Jacob M