Moving Truck Rental in Northville, MI at Phils 76 Service Inc

The 24/7 self-service verification process did not work. The person I spoke to was somehow unable to get in touch with my two contacts (even though I was certain their phone numbers worked), so I was told to speak to the owner of the rental location, which had opened while I was struggling with the self-service verification. The owner was very curt and unpleasant. He was unable to confirm my reservation because, due to my unsuccessful self-service verification, it had been put under some kind of hold. So it had to be canceled and replaced with a new reservation. The owner spoke with a U-Haul representative on the phone to sort this out, and that representative said (on speaker phone, with me in the room) that this was all my fault, because I had failed the self-service verification — even though I went through the steps exactly as I was asked. Needless to say, I was very frustrated by this experience. If I ever use U-Haul again, I won’t use the 24/7 self-service.

It took over 20 minutes to complete the paperwork. During this time I was asked for no input, which means that the process uhaul has in place is extremely inefficient. Renting a car, for example, takes 3-5 minutes. I consider this terrible.

Trailer was dirty and had ceiling leak.

Absolutely awful customer service. I ordered two dollies and wasn't informed I'd only get one until I showed up to pick up the equipment .

The person we dealt with was incredibly rude. He acted like a jerk from the moment We walked into the business. If I didn’t need the truck immediately I would have walked out. I’m sure U-Haul would not be happy with this guy representing your company. On top of that the engine light was on and there were no interior lights. I have rented from U-Haul a number of times in the past and never had such poor customer service. Feel free to call me if you have any questions. 319-309-4635.

The man who gave me the contract in the office was not friendly- would not look at me. When I asked for insurance info and prices he said “I don’t know anything about that. Read the brochure.” When I was unable to find answers in the brochure because they weren’t there, he said “keep reading “. I didn’t have time to stop and look at the website. For that reason I chose not to purchase insurance. I left with the sense that he just wanted me to sign the forms and leave. The gentleman outside who helped me hook up the trailer,however, was kind, efficient and helpful. Won’t rent there again and I won’t recommend them to anyone.

Why did this location wait for 2 additional days to check in the trailer?

local location is fine. Call center rep who took the reservation was a little bit of a jerk.

Location & service was amazing! Truck was in poor condition! Transmittion was horrible & felt like truck was going to break down. Uhaul needs to fix trucks! That is 1 of many experiences I’ve had with similar situations! I rather rent from HomeDepot

Quick and easy 1 day uhaul rental. Appreciate that Rod went through the reservation with me since the online reservation automatically selected additional coverage I did not select. It was removed and my reservation/charges were as expected.

For the second time in a month, the Uhaul app failed to complete step on check-out. My phone stopped during the truck location chck-out and did not show my submission as complete. It appears that Uhaul received my info and my charge was correct. Thanks!

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Great friendly service!!!! Give them a raise. If you had more staff like them you would put all other competitors out of business!!!

Flawless, would be nice to have some kind of a winch on the car hauler trailer, most cars do not run,

Be nice if they took you to the truck and looked it over instead of just handing you the keys and stating make sure there are 12 furniture pads in the back and do a walk around.

Phil's custom service was exceptional. Gentleman that did my rental was very very helpful, and very knowledgeable. Will definitely be using them for all my U-Haul needs from now on A+ A+ A+ A+

Pick up (self service) was a bit of a hassle, definitely not a time-saver. It took 40 min. The online rep kept telling me there was an issue and to go inside to complete check-in, but the guy at Phil's 76 had zero interest in being involved. After multiple attempts, we finally managed to complete the online process.

I've lived near this location for almost 10 years. Didn't know it was there. They do all sorts of real mechanical work besides just the common maintenance items. Also U Haul. The attendant was onsite after closing. I dropped off after hours. He didn't come out to help me unhook, but I had no trouble doing it myself.

The representative could be more friendly. When we returned the Uhaul, I asked for help removing the trailer from the hitch and he said they don't usually help with that. I said it was very heavy and we would appreciate help. He then agreed to help.

Everything was absolutely wonderful! Excellent customer service!

Let me clarify: the live person in the office was very helpful and successfully completed the transaction. HOWEVER, the online experience was a completely frustrating process with a rude and uncaring employee. I was signed up for the self-pickup. I sent in my driver license photo and my head shot, waited, waited, waited some more, until I was told that I could not rent in Michigan as I was from California. THIS DID NOT COME UP DURING MY RENTAL RESERVATION AT THE WEBSITE. I then asked about what could be done, and did not hear a response for over ten minutes, The on-site person came outside because he saw me still standing there and invited me into his office to finish the transaction. He said the self-pickup system is consistently a disaster for customers at his location. I wasted well over half an hour doing nothing to move forward in the process. Ridiculous.

Pick up was fast and easy. Employees were friendly and helpful. After hours drop box was helpful.

Call center gave a completely different set of arrangements, from time of opening to renting rope, from the on-site manager. The place opened 15 minuttes later than the scheudled time (one other person had been waiting over an hour). I had been charged for insuance that I didn't need (no one even asked) and the manager snapped at me when I wanted it to be removed. (I did get it removed after the truck was returned). The manager was rather rude and gave terse answers to reasonable questions. When we dropped off the truck, another customer was wiating outside for service and I had to ask if there was service available. The manager didn't even look at us and mumbled an answer. Extremely unpleasant expereince overall.

Very BAD service....from initial online registration process which NEVER mentioned utilizing on-line apps ....to Arizona call center response to my inability to pick up the truck as promised at 9:00 AM today.....to poor pick up office staff member attitude....For which I was told I must have the 6 hour rental of the truck back by 3:00...WHEN I FINALLY GOT THE TRUCK AT 10:30 AM..... VERY DISAPPOINTED with U Haul's lack of professionalism at all levels!! Would be hard pressed to recommend U Haul!! Rick Torri 586.980.9494