Moving Truck Rental in North York, ON at Cash Shop 16

Make sure the vehicle is clean. There were cups in the cup holder with moldy coffee and one of the cups was falling apart because of the mold!

I ordered a furniture dolly but when I picked up the van, I was told that one was not available. This was a very inconvenient oversight as we had a bed and some large furniture to move. Fortunately, the person on staff just happened to have a regular dolly and we were familiar with using on for very large objects. Had there been nothing available, I don't know what we could have moved our items. Also, this location was not the one I originally requested and was 30 minutes away. The staff person thought our drop-off point was in Orono, which is about 40 minutes from the drop-off point we booked in Peterborough. I used the online function and the correct drop-off point was indicated. While to locations were fine, I would not rent from UHaul again given the lack of equipment, inconvenient location, and lack of accurate pick-up an drop-off information.

The location was okay. Head offices job to notify me of changes to my reservations was non existent. The truck was not at the pickup location where I was given a confirmation the previous day that it would be ready for pickup there. After finding out after I arrived at the location i had to drive to another city to pick up an available truck. It delayed me 2 hours and I couldn't finish the move out of the condo within the scheduled service elevator booking timeslot. Now i have to finish the move tomorrow and it's going to cost me a days pay. This is the Second consecutive bad experience with uhaul. The previous booking I nearly died because I was driving a full truck in a snow storm and the wind shield wipers were not inspected and were so worn It did not have any contact with the winshield. I had zero visibility and had to stop the truck every minute to wipe off the snow with my hands. There were several instances where i drove over center median because I could not see or was close to side swiping and hitting other cars. I somehow made it to Canadian tire just in time before closing to buy new windshield wipers for the truck. It was hard enough trying to swap the wipers in a snow storm never mind having to drive in one with having proper functioning wipers. Absolutely terrible. I swear I will NEVER go with Uhaul again. Everyone is so use to thinking of Uhaul first to rent a moving truck but I will now take the time to find an alternative company. Zero out of 10 stars based on my last 2 rental experiences.

I rented a truck for couple of days, but the move happened to spread to 3 weeks. I called the location I rented the truck from and told them that I will have to extend the rent to a longer period of time. Couple of weeks after I received a call from head office saying that they will report the truck stolen to the police if I didn't return it the next day. So I had to find the other rental company truck to unload my stuff in to be able to return the truck. My bill came out to be 1600$ which I didn't mind paying, so I did. What really pissed me off was the manner the representative was talking to me and that I had to go through the rental process in the middle of the move again. Lady from the head office was treating me as if I was a criminal trying to steal their cube van, was rude and didn't even bother listening to my situation. I ended up going with a "Budget" truck rentals. Not only were they cheaper because they don't charge the km's but the staff was very understanding and helpful. I do not recommend.

The truck smelled like wet dog.

Friendly people, fast, good service. Thanks !

this was not my requested location, which is good. I will never go back to my original choice on Regis st. as the took rudeness and unprofessional to a new limit. Keele street location gets a thumbs up.

Fantastic experience! Thank you for making my moving day easy and stress free :)

Great

Office was too small.

Location was a dive. Plus the guy that help me was rude and not helpful. When I come back to bring back the truck he left the location and was gone for 20 mins. People were coming in and he was no where to be found. When he finally came back I was so mad for waiting so long. I asked him what the problem was and he said he got in an accident which was very confusing thinking where did he go. Honestly the amount I paid was crazy and the service was so bad. I should of received a discount and the time wasted waiting for him to come back in the store.

Worst experience of my life! They just magically come up with a total no explanation no printout of the details of the charges I've never seen anything like it...

I went to the location around 4:30pm today to pick up the van i rented for i booked it at 5pm. Sad to say 5pm passed by the van is not yet ready. Hopefully next time it wont happen anymore for we waited until 5:30pm before they get the van ready for us. And by the way icalled uhaul customer service for the 50$ credit because of the late service policy. Other than being late everything is fine, still recommending this place to my friends.

The staff is not kind to the customer. Inconsiderate. 28 kilometers usage, he charge me 16 dollars for the gasoline. Its over pricing. I am not happy about it. Very dissatisfied...

Awful. Truck smelled, there was garbage in it. When i asked for the dolly which I needed to move furniture there wasn't one available which I was told when I booked online that they would have some in the store to rent out. When I called to ask what type of gas go put in, no one answered the number I was given or how to open the gasket so I had to retun it not filled as k received it. She said they would be closed at 9, they were closed when j got there before 830, forcing me to drop off the key at the box and not allowing me to deal with it in person.