The people at this location were great! When I called to say the 888 # had said that they were full and couldn't take my drop off they said, no bring it down and we'll take it. I didn't get any sleep for 2 nights before worrying about having to drop off the truck half a state away and I didn't have time to do it - I work! My husband is 78 and I am 67 and this put a lot of stress on us for the whole move, wondering how we were going to do it. The people at this location saved the day and should get an award - the service people at the 888# flunk! If they would have called the location to check it would have saved us 2 days of worry and I don't think I should be charged the $20 for dropping it at the original location I chose!
Linda Vaughan
Upper Valley Plow & Trailer Sales & Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in White River Junction, VT 05001
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The self-pick up was a fiasco, given the Uhaul app and website were down and or not functioning. We called customer service and was put through to Self-Pick up help, and was hung up on when trying to explain that it was taking at least 15 minutes to progress through the application, which was not working. This meant we had to call back and put on hold for another long wait time, until we got an agent that was willing to help us. The overall experience was terrible and we were put way behind schedule. Much of this information should be available to complete BEFORE going to get the rental, so that so much time isn't wasted at time of pick-up. We had to call again to get help with the return as your app/website still wasn't working, and every agent we spoke to confirmed there were problems with those products that day. We had a great experience with the Uhaul pod, but will never use this service again, after being hung up on in a very stressful situation.
Reid VizcarraThe people there were very helpful.
lane celoneSpoke with staff only to be sure of where to park the unit. Very nice and pleasant.
Anthony WelshThe 10 ft truck has no space behind the seats, making it extremely uncomfortable for anyone over 6 ft tall.
rolf Munson