We rented a pickup truck to tow a trailer and asked several times if it had trailer brakes. He said yes everytime I asked! The truck didn't have trailer brakes and he said he didn't understand what I was talking about. This could have resulted in a major accident and could have gotten someone killedDouglas C.
Moving Truck Rental in North Bend, WA at FCI Self Storage
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en North Bend, WA 98045
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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I put only 12 miles during the rental and was charged for gas. I thought that was unnecessary.Michael G.
Spend a little time explaining some of switches on dash, and if charging your phone is possible in this truck.Donna R.
No suggestionsJeffrey M.
Great group of folks to work withRichard G.
Be sure to clarify two issues: 1) The exact miles limit with a map review of the drop off destination. (The reason is that I got different stories at the two ends.) 2) I was told at FCI that if more fuel was in the tank - a rebate! But at drop of told no.Bart K.
The FCI front desk employee, a teenager, is untrained and unsupervised, especially on a Saturday where moving time is of the essence for a hourly rental. What should have taken 15 minutes to pick up the 15' uHaul truck took 45-60 minutes due to poor training, unfamiliarity with the system, slow computer, slow website, etc. and double charging me. I caught the double charge error, and when he tried again, couldn't take the double charge back out. We returned unused boxes for a return, as advertised, and the return still hasn't been processed after 7 days. I have no confidence with this local Uhaul establishment and will go elsewhere. Our first time at this uHaul, the truck leaked and damaged clothing and furniture. Given the benefit of the doubt, we tried our local vendor again. This is our 2nd time using this establishment and I cannot recommend it.JAMES M.
I was shocked at how low the mpg on my truck was. Wasn't expecting that much fuel use. Maybe should disclose approx fuel use up front.Merlin T.
I asked to receive three dollies and I only received one (there are pictures in my pickup and drop off information) and I also did not ask for furniture covers and they were included. Please let me know when I can be refunded. Thanks!Ellen H.
I didn't even stop for gas because the vehicle was TERRIFYING to drive. It was 100% unsafe. At about 50-60mph, the truck would start to wobble side to side, like it was ping-ponging off the white lines on the road (both loaded and empty). The steering was incredibly loose in this vehicle and it was not possible to straighten it without over-correcting, causing the vehicle to swerve side to side. It was the scariest drive I have ever taken. I rent UHaul trucks frequently because I use UHaul to carry my staging materials from job to job. I've had nothing but positive experiences up to this point, but during this drive, I was literally on the phone with my husband the entire time just in case the truck completely went out of control. I drove from my job site to the dealer, not even stopping for gas. I wanted to get out of that truck as quickly as possible. It should not be on the road. Please take this review to heart. The dealer was wonderful, but this truck needs to be pulled.WENDY K.
The customer service was excellent. Staff were friendly and helpful. I have absolutely no complaints and would readily recommend FCI to friends and family. Thank you FCI!!!!!GENE C.
We were disappointed when we got an email message from U-Haul the day before pickup that the 15' truck was going in for repairs and the new pickup location wasn't 3 miles from the apt, but 35 miles away. We had to use GPS to find the location. We were feeling sorry for the desk girl who was obviously filling in because she had to call somebody to get an answer to every question we had. She was very nice but she was put into a very awkward position. The insurance cost listed on the internet was $28 but the Uhaul location told me it was $45. I debated that and I got a $17 credit. The supplies I ordered weren't ready in the truck so we had to go out to a storage unit to find my 12 furniture pads and 2 dollies. The girl had to call somebody to find out which key opened the lock. They did not have any straps available to keep our furniture in place during the 165 mile journey. I'm glad we were able to stay under the allowed 211 miles (moving from Renton, WA to Vancouver, WA was 165 miles) ... since we had 30+ miles added at the beginning for the new Uhaul pickup location. I have never had to give such a negative review before. I'm pretty patient, but this rental wasn't much fun. I think if an ordered truck isn't available, Uhaul should contact the customer verbally and give the customer the options that are available, which might be that the contract needs to be cancelled. If the ordered truck is not available, instead of sending the customer to a new location 35 miles away ... contact the customer and give them the best options available ... which might be cancelling the order completely.Sharon D.
The truck was filthy and stunk of body odor. The mirrors wouldn't move. The truck lock was rusted shut. And the vehicle struggled to drive over 50 mph. Awful.Courtney B.
The inside of the cab was very dusty, and there were a couple of cigarette buts on the console.Kit B.
I was guaranteed a truck at 7am but did not get it until 930am. I was told I would get a $50.00 credit I did not. I dropped the truck of after hours because I did not receive the truck on time. It was listed as a 24 hour business. I called a manager at customer service. She told me to lock the doors and hide the keys and I would not be charged an extra day. I was charged an extra day. I will be disputing this bill. Just what I need with the hassle of moving. This was an awful experience!!!!kelli C.
Our experience was horrible. We did the express check for expediency sake. When we arrived, there was only one person behind the counter and she was involved with another customer. She did not get to us for 15 minutes. We told her that we did Express Check but she was ill prepared to handle us. She didn't know how to process our order. She had to call for assistance. It took over 30 minutes to process our order. She asked us to do a damage review of the truck but the truck was parked in a separate parking lot. My husband went to do that but she asked me to stay. I don't know why. I told her I was going to make a phone call and that I would bring the paperwork back. I got in my car and drove to the other parking lot because I had a child in the car that I didn't want to leave unattended where I could not see her. Minutes later, the employee shows up at the other parking lot to make sure we didn't leave without giving her the paperwork. I was horribly offended. Then, as we were about to leave, I got parked in by another car who informed me that I was parked in her private driveway and that the facility renting to us should have told us that information. She refused to move her car and screamed every profanity at me in the presence of my child. Finally she calmed down and let me leave. Then as my husband was driving, he realized there was very little gas in the truck. He had to stop to fill up the tank. Because of all this, we were over an hour late. With Express Check, we expected to be on our way with a full tank of gas withing 10 to 15 minutes. I definitely would not use this u-haul location again. In fact, my neighbor asked about our experience because he needed a u-haul and I told him that our experience was horrible.Dina P.
It was dirty in the cab, And the roof leaked in side the box it got are stuff WET!!!!!!!!!!!JAMES I.
This was an excellent, clean, U-Haul location with excellent service. I highly recommend this location and I will use it again when I need a U-Haul!Lars L.
Nice locationkevin J.
Beer cans as well as underwear were found in the van.Shannon D.
Our experience was outstanding! Extremely friendly and helpful people went out of their way to make sure we had a positive experience. We will rent a U-Haul again from them if needed and in the area. THank You!JAMIE K.
I was wrongly charged for dolly that I didn't useSteven T.
The fuel efficiency was atrocious. I had hardly any weight in the vehicle drove 70 miles and used almost 10 gallons of gas. That is ridiculous. Next time I will look for alternate optionsAaron K.
Fantastic customer support and flexibility when we had a 17' uHaul truck with a roof leak. Owners were very accommodating and worked diligently to rectify the issue.James M.
It's not the rental location that I had the problem with, it's the fact the vehicle had little X stickers all over it showing damage from previous renters. I'd rather they fix it than drive around with an X marked scratched and dented truckGREG C.