I do not appreciate the change in pick up location, spending extra $$ driving because of the location change, still be charged for the equipment I requested but that wasn’t available— disappointing at best
MICHAEL H
Excel Trading LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Augustine, FL 32095
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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We keep getting the oldest truck on the lot, which is disappointing. The breaks also needs to be looked at.
Marius bI’m used to renting with a person at a counter. So doing it online was a little bit confusing for me. Something I guess I need to get used to.
Anthony CThe guy who runs this particular uhaul pick up spot is amazing! He was answering me all day long on EASTER a holiday and was so so much help. He was professional and made sure that I got what I wanted/needed. Answers very quickly and cares about his trucks! Go here for your moving trucks! Very pleased! Thanks for making my move easier!
Brooklyn RThe location is very convenient for us. The issues we faced: The 15' Truck we reserved was not available at our pick up time. Someone got to the truck before we arrived and departed. The 1/2 dozen pads were not available for us. The app would not let us pick up the truck we reserved two days prior. The location is a Gas Station/Convivence store with no counter help. When called, first representative was not helpful but did forward my call to a rep who assisted us with a different rental (10 Ft Truck) and then forwarded the call to another rep who stepped us through the process...when returned the 10Ft Truck, the app could not find the location. Called again the the rep noted our file and by the end of the day, received the email with the final bill. Recommend to make the app more user friendly and let this location know the issues.
ROBERT A