The customer service or lack thereof was horrendous. When I stepped inside the store they weren't friendly at all. They said they couldn't help me unless I was opening an account at the store. I truly thought they were kidding and I said ha maybe later. They said well do it yourself through that box out there. I had no idea what they were talking about. I selected the option to pick up inside the store. So called customer service and they changed my reservation to self check-in and walked me through. The whole time they kept staring at me from the window like I was trespassing. I was literally parked next to the truck. Their name, address, and phone is listed for u-haul rentals...if they aren't going to be friendly or helpful they don't deserve to be on the u-haul list.
Alquiler de camión de mudanzas en Newport News, VA en Express Furniture & Mattresses
¿Te mudas de o a Newport News, VA 23608? Obtén cotizaciones de tarifas de alquiler de camión GRATIS en Express Furniture & Mattresses. Los camiones de alquiler de
Obtén cotizaciones GRATIS de camión, pickup y van de carga para mudanzas en Express Furniture & Mattresses
Pickups Trabajos pequeños
Vans de carga Trabajos pequeños
Camión de 10 ft De estudio a
dpto. de 1 hab.
Camión de 15 ft Casa de 1 hab.
a dpto. de 2 hab.
Camión de 17 ft Casa de hasta 2 hab.
Camión de 20 ft Casa de 2 hab.
a dpto. de 3 hab.
Camión de 26 ft Casa de 3 hab.
a casa de 4 hab.
Solo tienes que hacer clic en cada uno de los camiones de mudanza que aparecen arriba para ver las especificaciones individuales del camión, entre las que se incluyen: características de seguridad, capacidad para remolcar, ahorro de combustible y, por supuesto, el tamaño disponible de espacio por camión. Cada camión de alquiler tiene precio individual para ayudarte a ahorrar dinero, tiempo y energía en tu mudanza hacia o desde Newport News, VA.
Alquileres de vans de carga y pickup en Newport News, VA
Los alquileres de van de carga y pickup U-Haul en Newport News, VA son ideales para proyectos de mejoramiento del hogar, entregas y otras cargas pequeñas. Alquila vans de carga o pickups para ahorrar dinero en mudanzas o entregas locales. Los alquileres de vans de carga y pickup son populares entre los negocios locales, estudiantes universitarios y mudanzas pequeñas de casas en Newport News, VA 23608. Nuestras vans de mudanza para alquilar incluyen aire acondicionado, rieles con protección para resguardar tus pertenencias, y vienen equipadas con un enganche para transportar un remolque de alquiler.
- Rieles de protección en el interior de las vans de carga
- Transmisión automática
- Aire acondicionado
- Suspensión para viaje apacible
- V-8 con ahorro de combustible
- SRS/bolsas de aire
Comentarios de clientes
It's a furniture store, they take care of their furniture customers first.
I was charged a cleaning fee when I personally swept the truck out prior to returning it!! I have rented there 3x in the past year and never return the truck dirty! They wouldn't let me wait for them to check it in. Know I know why. So they could charge me extra money!
They charged me almost $31 to clean the truck. It wasn't dirty. I used it one day and there was nothing wrong with it.
Customer service poor
Everything went good. Continue to do a great job.
They accuse me of damage to the U-Haul which I did not do. Plus I had the safe insurance so they should have not charge me anyway. To me they have no business working for U-Haul. They charged my credit with no approval from me.
The truck was clean, however, there is a foul odor coming in the cab when the AC is on. The location, I would not recommend. The front desk gentleman was rude, he did not put in the information correctly multiple times, along with putting the wrong due date even though specifically stating that he put in the correct due date multiple times.
I was overcharged for another day but I returned it back on time
I had a horrible experience with this company and I will never use again. I have been getting the run around for days about a fraudulent charge. I do not recommend this company to anyone
Very unprofessional. Short and smart assed. Demanded that not only the back be swept out but also said that if the cab was not cleaned completely I would be charged an extra 25.00. When I left the location I went home to drop off personal vehicle before going to pick up the load I was gonna get and my son said that there were paper towels and an empty water bottle in the truck from the last renters. So makes me question if they were charged the 25.00 or was it just going to be me since I am female. When I returned it I let him know what I found and he just said "Well you took it out right". By no means is this my first time renting a uhaul, but it may be my last and I will advise friends to avoid also. I have never felt more disrespected as a female as I did when I went to rent from this location.
It's a small place, hard to get in & out of with a tow dolly. I would recommend it for renting a small truck, but nothing beyond that.
Excellent customer service
Very poor customer service .Trailer was dirty inside . Didn't come outside to hook it up said that's not his job.at first he said my credit card wasn't working because it's a gift card and I need to put 2 cards on file so I pay online with no problem. Later that Evening as I was making my drive with the trailer the wheel started to shake so I looked over and notice the wheel lugs was lose and a few missing ... do not recommend this location. I never had a problem with U-Haul in the 6+ years of using them .
I chose to have a dolly added to my order and when I went to pick up the truck there wasn't a dolly in the truck but I was still charged for it.
Rude and expensive
I'm a little disappointed because after I booked the truck I called U-Haul Corporate to inquire about a military discount. The person I spoke with said dealers give the discount at their discretion. When I picked the truck up, the dealer rep said discounts had to be approved by Corporate. Which is it? And why doesn't U-Haul offer an automatic discount considering how military members use their equipment and services?
Very rude could not understand English. Had to hook up the trailer myself.
Knowledgeable and could courteous staff which ensured a pleasant experience
We scheduled our truck and equipment rental about a week prior to needing it. Two days before the pickup date, the pickup location was changed. As a result we couldn't pick up at our same early time because the new location opened later. We also purchased a few items to pickup with our rental, and were assured that those things would be with the truck when we got it. They were not with the truck, however, so we had to go back to the U-Haul store to get those items. I don't understand why the truck wouldn't have just been moved from one location in town to another so we could have the correct pickup location and time, and be able to get our purchased items at the same time as originally scheduled. These changes set us back in our schedule which impacted a lot of people.
Customer service could've been a little better, says they close at 9pm was there at 845pm and was closed. Had to to the drop box checkout online.
Nothing..was easy and everything was explained to me. Was fast and efficient as well as polite and friendly.
Currently I am disputing the credit card charges regarding the U-Haul Contract# 22295891. I checked the equipment out om 3/25/2020 at 4;30 pm and checked the equipment in on 3/25/2020 at 11:30 pm. It is apparent the "on-line" system U-Haul is using is not customer friendly. After checking in on-line and receiving a "Thank You" message stating "Congratulations, you just cut your wait time in half. see you today" upon speaking with a U-Haul representative that this was not the case. During this process, I uploaded my driver's licenses and enter my credit card information which was not on file. The U-Haul representative had to manually enter my information and check me in upon my arrival. Unable to check Out/In, I call the U-Haul 1-800-468-4285 and explained the issue and the agent informed that he would add a note to the record that I had call regarding this problem. Nevertheless, now I have a bill for $119.52 instead of the correct bill for 59.76. Again, so much for the U-Haul on-line process. Finally, I need the contact information who can correct the over charge on my rental, Contract No. 22295891. As of 3/29/2020, still awaiting reply for next step to resolve this issue. Respectfully yours, Sherman R. Collins Customers
None. Everything was awesome ??