The U-Haul customer service member, Juwan, was terrific and very helpful. BUT, this is not a place to return a vehicle. The was no place to park and leave the vehicle. I had to park the truck near a dumpster behind a State Farm Insurance building. There is no place to service the vehicle and replace fluids or gas it up. Very POOR. U-Haul vehicle management at this location is a secondary activity in this location. Also, there are no SIGNAGE to identify it as a U-Haul location. I was not impressed.
brian L.
Knot The Worst Shipping
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newport News, VA 23607
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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It literally is the worst shipping. Took me and my wife 2 hours of driving around just to find a random parking lot, with no signs of uhaul or Knot the worst shipping anywhere. We tried calling to get info on where to drop the truck and trailer we rented, didn't get any helpful info at all. I would not recommend Knot the worst shipping to my worst enemy. Negative 5 stars if I could. They really need to reevaluate their business and how it's done. Needs major work
Braydon Y.We ordered the truck for a location near us and had to go all the way to downtown Newport News since they didn't have a truck available. There wasn't any signage to say where the lock box was located. App said we were supposed to get the key from box #2 but neither of the boxes had a number on them. Also, there were no instructions on how to work the lock. We ordered a dolly and a furniture mover and neither were in the truck. I'm going to have to call to get a refund.
Terri D.