First off I was called at 7pm the day before and was told no one will be there to install the trailer to my vehicle, I have rented a trailer before and never had this issue... I'm a single woman and the trailer was not leveled it was on a hill and there was no jack to get the trailer up on the hitch !!! I had to use a cement block I found ....Arianna P.
Moving Truck Rental in Newcastle, CA at DLD Services
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Newcastle, CA 95658
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
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I was directed to park in a dirt lot. But lots of space and close to my house so it worked fine.Steven A.
Easy rental. Nice people. Thank youChristine B.
With Covid going around and uhaul making a big deal about clean trucks, I would say this location failed miserably. There was a bag of peppers and sardines left in the truck in 100 degree temps...needless to say, the truck smelled terrible. The entire interior of the truck was filthy and sticky. I had to use 15 wet wipes to clean the truck, the steering wheel alone took 5 and were black. The back of the truck had dirt throughout. The equipment I rented was not inside and I had to go to a location 15 miles away to pick it up on my mileage dime and fuel bill. Terrible experience. Going to call to discuss discountseric C.
The process of renting a truck is very complex now. It requires a vast amount of personal information. There must be a way to simplify the process.david K.
You charged me for blankets and a dolly that never existed, pretty criminal to me. I sent email asking for refund and I will wait to see what happens prior any legal actionsStan B.
I was rather confused about pick up location. I was given two locations, I called and was told to go to one , then after I picked the vehicle the first location called me asking if I was still comingMichael I.
I was literally robbed by Dana at this location after returning my equipment clean on time and with more fuel than was necessary I spoke to Dana whom told me to drop the key off and he would deal with it.. well a few days later my bank alerts me I've been charged $170 I call DLD to be hassled after saying I would come show him proof he stated he made a mistake more like a con..after calling corporate he acknowledged his wrong doings to them but a week later he charged my card again and now I need helpElijah H.
BEWARE, Very rude and incompetent. I called Uhaul so I could get another 5x7 trailer from another dealer. The next closest one was a hundred miles away and told me to go back and get that one. Said the guy was waiting for me. Not only was he not there when I returned, he wouldn't answer his phone. So Uhaul had me put it on my hitch myself without paperwork. I'm 69 years old. Was charged a different price than what was quoted. Said the manager from that area would call. No call. The dealer I dropped it off was very nice and professional. She put a notation in the computer for Northern California manager to call me again. Still waiting for that call also. Needless to say I'm not HAPPY WITH UHAUL or their customer service.Richard C.
I filled out the express check out and when I arrived, it was more less set up as help yourself. The one worked could not find the right key and we ended up wasting 45 minutes which greatly effected our day light time for the work we had to do with the truck. I also requested an 8:00 Pickup and ended up getting a mid day time which was not good.Kevin G.
Wonderful customer service!Maureen M.
The customer service was awsome...mileage price a bit expensive..overall everything was good..????Sandra T.
Was given a hard time by agent, about previous damage on trailer that was marked with X but faded, even tough I had Safe tow coverage..Mark J.
Have trailers closerFrancis W.
Get rid of this Uhaul location! Its gated, no people to run it & inconvenient if you do not have a smart phone and a lot of time on your hands! The process to get this rental location averages 1 hour 45 minutes and this is on top of a phone reservation call. If you do not have the Uhaul app on a smartphone and are not familiar with communicating virtual - this is not the place to rent. We ran into a younger couple returning their truck with the same issues. Never again they said! You also are expected to clean all the vehicles inside and out which is unreasonable for trucks and out in this area where there are no truck car washes to take the rentals. You are not communicated this verbally when you rent the truck or on your text messages or emails. Its probably somewhere on the contract in tiny print. Very unreasonable and disappointing to see this as a $25 charge on my invoice upon return.Christine E.
Truck had come in night before. Fairly clean but headlights and front covered in bugs from travel. Inside cab and rear was storage was clean.Robert G.
The woman who helped me is absolutely awesome. She was so helpful and wonderful to deal with. She earned all my future rentals.Michael M.
Truck was almost brand new!Brandi K.
Salesperson was knowledgeable and friendly. She assisted me with trailer hookup and light check. The rental was in great shape. It was more than adequate for the task. An overall 5 ? experience!John T.
Getting through the gate code and then finding the lock boxes was hard. Then the property owner was a jerk to us. I don't think he likes having the U-Haul business there. As if he wasn't told ahead of time.Geoffrey S.
It took an hour to get the truck due to various issues. The truck we had was pretty beat up.Kathleen D.
Excellent customer service. Easy rental experience! Thanks.Susan V.
It was far from where we requestedJeff H.
the lady at this place did her job plus thank you and her good job jimmyJames P.
arrived and truck that was mine was assigned to someone else...not sites fault i guess. When going through bill there were extra charges. Original bill was from another customer's. Final bill was paid and had additional charges next day. My complaint is that I had to do follow up on these and these issues consumed MY time. All was eventually worked out...richard P.