I was very unhappy because it was forced on me to use 24/7 service. When I checked the mileage it was wrong but I couldn't upload a picture that was taken. I paid the extra miles but the answer to go and get help at the counter was wrong because the place was closed. Customer service doesn't seem to be important any more. I'm very disappointed with this.Gloria Z.
Moving Truck Rental in New Martinsville, WV at A1 Automotive Services
(Distribuidor de U-Haul del vecindario)
New Martinsville, WV 26155
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 8 a. m. - 5 p. m.
- Mié.: 12 p. m. - 5 p. m.
- Jue. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en New Martinsville, WV 26155
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Site was closed but key drop off was great.PEGGY ANN H.
The associate that helped me at this location was very helpful. Nothing that I see that needs improving .Frank Y.
Easy to find and get in and out of.Kerryivan B.
Be sure to tell the customer that the trucks have to be returned at a specific time and double check the gas levels. It was wrong on the paperwork for one of the trucks.Melissa B.
Very friendly and worked with me. Would use them again.Larry D.
Very east to deal with. Great service.Michael Joseph T.
Nothing, everything and everyone was wonderful. They were so kind, sincere and understanding. Trailer I rented was top notch. Thank you for being there when I needed help.RICKY S.
Place was closed parking lot was just a fieldDan C.
I was doing post trip and the service was bad and you guys charged me for another day Bc I got it finished at one minute after return time.ROBERT R.
Everything was great. Not sure if any improvement is possible.Jacqueline P.
Visually check mileage in the truck prior to renting it to another person. I picked up the vehicle with 45929 miles on the odometer. The UHaul app said it was 45629. I tried to dispute, but there was no one at the site. I didn't realize that using the app to take photos would mean that they would not be saved on my phone. Upon return, I disputed but apparently to no avail. UHaul believes that I drove more than 400 miles in less then 4 hours, in a truck. Wow. Live and learn, I guess.Kevin Q.
The customer service was fantastic.Kenneth F.
Took 2 hours with the online to get fixed to get the keys for the U-haul customer service hung up with out finishing to help me. They then canceled my u-haul online and I had to start over. When I did get in the lock box for the keys the keys were for the wrong u-haul that was stated on my paperwork online and had to wait till the shop opened to get the right keys.JAMES A.
We returned to this location because of the wonderful service we received the last time from Kim. Once again she done a great job and had everything ready for us upon arrival.David M.
The staff went above and beyond to help us while the client moving was under tremendous stress.frances H.
Kim went above and beyond to ensure that I had a vehicle available when I showed up. She needs to be recognized for all she does for her customers.David M.
They wouldn't answer the phone. We had to call several times to get an answer.william M.
There are no comments the lady was very nice and explained everything to me and was very wonderful thank u again for everythingjulie H.
I requested the equipment to a closer location weeks in advance. The trailer was sent out the day before on a one way trip and I was not notified until I went to pick up. Took an hour to finally find another trailer and an extra 2 1/2 hours to pick up. The $50 reimbursement fee doesn't come close to the gas and time it took to actually get my hands on the trailer. Not the problem of the location but of U-Haul Corporation. I have been a loyal customer for many years but this is not acceptable.MELANIE B.
Nothing! Kimberly was awesome!!Anthony B.
Have used Uhaul several times. Never a problem.nicholas A.
Very satisfied..ELIZABETH A.
They dont have many sizes to choose from. I had reserved a uhaul on a monday to be picked up on a Friday. The day before I got a call saying they dont have the 15ft available. If I wanted that size I would have to go 45 mins to pick it up & be charged the extra miles. So I ended up with a 20ft that I way didnt need that size plus they had a 10 & 15 ft on their lot but said those were for local. Wish I was told that before I reserved my uhaul.Susan B.
They took of Everything, Perfect!!!!!PAUL M.