My experience with this U-Haul location was nothing short of a nightmare. First, I had to go to a different location just to pick up the truck, adding unnecessary hassle to the process. Then, upon returning to the rental site after loading my personal belongings, I found that the rear door lock was malfunctioning. The owner's dismissive response, suggesting I buy my own lock, was both insulting and unprofessional. To add insult to injury, on April 11th, 2024, I discovered that all my belongings, including a couch and boxes, were drenched in water due to poor sealing on the truck. This is unacceptable, especially considering my past positive experiences with U-Haul. The lack of customer service and the subpar equipment at this location have left me thoroughly disappointed and disillusioned. U-Haul should be ashamed to associate with such incompetence.
Ronald L
Bells Corner Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2H5B8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Very helpful. Would have said excellent except the trucks being stored down the road is a hassle when interfacing with uhaul by phone
Andrea GSmall auto shop with very limited parking. Trucks were kept off site across the road behind a nearby restaurant. Truck was full of water because of a recent snow melt. Staff member did help to remove the water after being informed.
Alex CLocate the key boxes near the trucks OR correct the instructions on the UHaul app.
Roberta OI went to the pickup location as per the website. After starting the self serve pickup, I was sent to a 2nd location, about 1 km away, to find the truck. There were no dollies in the truck as I had requested. And the keys were in the lockbox which was back at the original location. Pickup and return were a complete gong show. Never again will I use this location.
Barbara F