I’m not sure if they need more training or need more people in general. I didn’t feel as if she knew what she was doing at all. I also believe it was because she was there alone. When I walked in there was two females about 20 minutes later one of them left as if it was the end of her shift leaving the other one to continue. They didn’t have the equipment I needed to rent. No one checked the vehicles correctly speedometer was thousands of miles off as I’m doing my initial check I report it. She’s confused and looking at me like I’m making a mistake she sends me back out to the vehicle to go check the vehicle and take a picture of it because she couldn’t believe it was off that much I bring the photo back, she tells me to try to do the check again outside but upload the photo correcting, which of course I did prior to coming in to report, she seen that it wouldn’t change but this is another thing that got me she asked to see my phone where the check was and it asked is the vehicle cleaned I checked no she changed it to yes knowing that she didn’t clean the vehicle and asked me not to report it! She calls her supervisor they never answered she called a representative they said just let me go and they’ll help her fix the mileage by the time I return because I was already late and behind a hour and a half. I leave but because it was so late I return next day do my check and nothing is fixed it’s like she left and didn’t complete the job. Worse experience I’ve ever had with U-Haul.
Keiundae T
Keep Safe Storage
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Natchitoches, LA 71457
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- 4.5 Average Customer Rating
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The trailer had a leak in the front top of the roof that allowed rain to leak inside. It ruined a pair of sheets
Ed SClearer communication
Tracey AThe ease of drop off was great.
Theresa HN/A
Carol K