Make sure there is communication if you don’t have dolly or blankets. I had to find out for myself and make my own arrangements. Would have been nice if you could have checked and either made arrangements or notified me. Added extra time to my already hectic day.
Jacob S
BFO Transportation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Murray, UT 84107
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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It provided truck and nothing more. I needed furniture pads but they were not in the truck but I will be reimbursed for that. I tried to call the location multiple times for assistance and never got through to anyone but U-Haul customer service was able to help me. The location is kind of dirty too but that didn’t matter much to me since I just grabbed the truck and left. The checkout/in process is kind of long and tricky for a first timer using a 3rd party to get the truck.
Kelly MThis was in a hidden secret location and there was no staff what so ever. The —-only—- option was log in online and get the key from a drop box. This added 20 minutes to the time while I had paid movers sitting on their thumbs waiting for me to get the truck..l cost me about $80 to have them stand around because there was absolutely NO staff and if it wasn’t for the grace of someone from the church to help me … as this is quite routine to have lost, confused, and unshelled customers…even find the truck … this wouldn’t of happened at all. Shame on you.
David WMoving is never an enjoyable experience. This location made sure of that before the moving ever had a chance to start. Arrived to a church/lost freight sale/transportation companyuhaul location. Was asked to wait in line behind patrons for sale before being helped(roughly 20). My truck was not ready. Staff was untrained and not wanting to help locate the a-la-carte items of my order. What should have been a quick easy pickup wasn’t. My time there was over an hour. It took over a half hour for them to find me the shipping blankets. When I rent again from uhaul, if they send me there again, I will not hesitate to cancel my reservation.
STEVE GAllow each location full access to each other's databases. I spent 3 hours traveling from location to location trying to get my rental. Everyone was just passing me off to the next person. I was quoted for a 20 foot box truck $130 for a 100 mile one way trip. After my horrible experience, it was $375.
Jake J