Customer service is a big key the guy who helped me if you call that help was rude and disrespectful. He wasnt clear on his answers to my question. His main thing was you can go somewhere else if you dont like it. You definitely dont say those things to a first time customer or a place of business. The vehicle had all the lights on check engine tire light trailer light service due now and thats not how a vehicle should be given out. Just all around not happy. The only good thing about the uhaul was moving what i needed other than that not happy.SHAMEL S.
Moving Truck Rental in Mount Vernon, NY at The Security Store Inc
(Distribuidor de U-Haul del vecindario)
Mount Vernon, NY 10550
(S Terrace Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: cerrado
- Mar. - vie.: 10 a. m. - 6 p. m.
- Sáb.: 10 a. m. - 5 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Mount Vernon, NY 10550
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
IT was easy!THOMAS H.
I went online to register for a service which I was told would be at a rate of $0.40 (forty cents) per mile after the first 50 miles plus the base price and this was verbally confirmed by the agent/staff who prepared my document in Mount Vernon, NY. However when I returned the vehicle I was emailed with a bill for $1.99 (one dollar ninety-nine cents) per mile. This is more than 4 times the rate that I was told. This is wrong to say the least. I want this addressed and corrected and my credit card to receive the appropriate credit/refund. My phone number is 929-446 6309.BENTLEYAKOBUNDU O.
Both your app and website suck! Why can't I just choose the location I rented from when returning a truck??? I waisted 45mins trying to checkout after a long day of moving. I'm an IT professional and this is the worst experience someone can hope for!!! Locations services on your app & site don't even work, turn them off for crying out loud!!! Oh and by the way if someone is running late maybe you should consider a mandatory text or email notice with your vendors before they are allowed to cancel the reservation without notice or at the very least post a notice on the rental agreement! I won't be recommending U-Haul to anyone anytime soon and WILL post on google maps about this location so that my 22 millions viewers can take their business elsewhereâ€¦Nicholas S.
VERY VERY CLEAN CARGO VAN WITH ONLY 42 MILES ..I LOVED IT THANKS A MILLION ,GUILHERMINOAUGUS S.
The uhaul employee yesterdaywas extremely helpful and went the extra mile to accommodate all of our needs and then some! Very pleasant experience!!ERIN R.
It took over 1 and half hours to get our UHaul. We had a reservation number and had checked in online but they could not realeased the truck to us. Over an hour on the phone to UHaul reps. We were hung up on several times transferred to different people who could not help. The whole experience was a disasterShea M.
Maintain current servicesBARBARAE W.
Please continue to serve your customers, you are doing a excellent job. I will definitely recommend your business to all my friend and family. Good luck!!!!EZARDCHARLES C.
Great experience! Have the truck I wanted...Worker was fast and helpful..I'll definitely be using them again,!monique J.
Just keep up the good work.HARVEY B.
Jose was very attentive and helpful.ANGELA P.
Excellent storeAngela G.
Service was very fast and easy. Customer service was excellent. Definitely will use this facility for future renting and recommend to friends and family.DYMONDJEWELLE SH H.
Cab of truck was filthy, service was slow and gas tank was super low. Customer service was ok and personable over all. The truck was ready on time and we were able to go about our business without any real issues.DEREKJAMES M.
Great service and convenient will definitely be backEDBERTH H.
I'm really upset with U-Haul customer service overall and honestly don't ever want to do business with this company again. I ended up having to spend over $500 dollars for my move simply because I was lied to basically! I had booked online more than a week in advance to secure a one way drop off since I was moving from NY to CT. However the day before my move they call me saying no trucks were available. I just don't understand how your system would allow me to book and secure online to then tell me due to high volume reservations the truck size I requested isn't available. I'm extremely disappointed how that was handled. I had made sure to book online because the week before I had difficulties securing a truck. Thanks to this location I was able to get a last minute truck however I had to incur a higher expensive. Uhaul you needs to do better!!!!GERMANY J.
Great cleanliness and great communication...Edbert H.
Staff was super easy to work with. Everything was up and ready by the time I walked in the door. They explained all the services fees and additional fees if certain conditions were met. They did offer the additional coverage, but I declined; it was nice that they said just to make sure with my driver's insurance that I was covered and to check if my credit card company insured commercial/moving damages just in case. Overall, I really liked the staff here and they were very quick from getting me in the door, verifying information, and then processing the bill at the end. I couldn't be happier and I will choose to get my rentals from this location in the future.SCOTTJ S.
Nothing, the process was very smooth. Great rental locationROBERTOV A.
Great customer service! They were super helpful, I would 100% recommend this location.DESTINYPATRICIA M.
Nothing.Excellent experience.Staff were friendly and helpful.SHANTEEE J.
Open on SundayEllen B.
Excellent customer service, I have no complaints and will recommend to others.MARKA R.