I made a reservation at a completely different location and had to go all the way to the East Island to pick up the truck onmy already busy moving day. They did not include the (essential) dolly and gave me too many pads. When checking in, the employee could not speak English well enough over the phone for me to be assured that I had done everything necessary. They also gave me the wrong return address from the one I had chosen online, making me have to drive a longer distance to return the truck. The employee at pickup location was not wearing a mask. The truck was dirty and the rear latch did not work. I'm extremely displeased by the service I received and will never use U-Haul again. I will actively recommend that friends and family use any other service besides uhaul.Ian H.
Moving Truck Rental in Montreal, QC at Shell Henri Bourassa Est
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Montreal, QC H1C1S9
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The location was incredibly inconsiderate and even aggressive when I requested a change in pickup location. I quote, "Your truck is here, are you going to pick it up or what?!" Despite my requesting a pickup location an hour and a half closer to me. When I picked up the truck the attendant was friendly, but claimed the truck was "brand new" and so did not require a damage pre-inspection, despite it having a lot of surface damage and nearly 100,000 miles on it. I will never use this uhaul location again and would recommend to friends to stay as far away as possible. My worst uhaul experience yet.MARCOS DINIZ C.
Job well done! .... Thank you!Peter C.
The clerk at the â€œdepanneurâ€ was very nice. It took me a few minutes to complete the transaction. Overall, I was well served.Moise G.
It was the worst experience that I have ever had. I rented a truck at your location situated on 10750 Henri-Bourassa E. at the Shell station. Took down my contact information and called me later during the day to authorize payment on my card by phone. The following day after picking and dropping off the truck. Made payment and adjusted for extra km done. A few hours later during the night I received notifications that my card has been used. Two transactions were charged. I immediately called my bank of the situation. I have never given my card number over the phone except for this one time to rent a truck from a respected company U-Haul. This is how I get paid back. A police report was issued the following day. This morning I called U-Haul customer service. I explained the situation to the lady who answered and asked to speak to a manager. She took down my contact information and assured me that someone would call me back. It is now 7h48pm and I haven't received a call. Please rectify this situation quickly . This is not how a customer should be received and taken advantage of. You do have my contact information and I will be expecting a call. Thank youCLEMENT T.