I made my reservation through a brick and mortar U-Haul location, asked for a dolly and was told everything was set. One day before we were to pick up the truck, I got a call, the original location would not have the truck I asked for available, but I could pick it up at Kash Brothers. I had no idea this was a drop box location only with no staff. It took 3 hours to get to the truck, the app continually kicked us out, we tried a different location and finally went back to Kash brothers. When we got through on the app we opened the key box and the key wasn't inside. luckily there was a man working on a car that was able to call someone and open the key drop box. That was where our key was. If it hadn't been for this gentleman, we would not have gotten the truck we had reserved and paid for. Also didn't get the dolly I had paid for, there was nowhere to get boxes or tape. The whole experience was one I hope to never go through again, I am not a satisfied customer. Sincerely, Karen Weinstein
Karen W
Kash Bros Auto Group LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Milwaukee, WI 53233
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There was no one there. The AP kept blowing up when trying to enter code so it took an hour to and a phone call to a 1-800 phone number to get the truck. Then on return the AP blew up once again when trying to view a picture and would not let me finish so I am not even sure the return was even completed correctly or not and at that point I no longer cared. We left the truck there after 20 minutes of trying to figure it and just left. I will never rent from THIS or ANY uhaul place that does not have a PERSON to check me in out again. I even specifically checked a box that required that at rental.
Kim WThere was no one there and the lot was locked. We had to park out front on the busy street.
Bryan R