We reserved a trailer in Kennewick WA several months in advance but received a call the day before picking it up that we would need to drive 1 1/2 hours to OR to get a trailer because there were none in Kennewick. This was a huge inconvenience and no compensation was offered. You really screwed up my move day and I am still very upset. I will never use U-Haul again. You need a better scheduling process for sure.Lawrence C.
Moving Truck Rental in Milton-Freewater, OR at Victorian Gardens Inc
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Milton-Freewater, OR 97862
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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Waited on hold for 45 minutes to get a drop off location. Then they told me that I had to drop it off 30 minutes each way from my location, when there was 3 other locations with in 5 minutes. Poor customer service UHaul!ANTHONY B.
The self check in process was frustrating and confusing. It wouldn't except my current photo with my driver's license photo. Being a Sunday the business was closed and I struggled through the process of just attaining the keys. If the owner, who by the way was "old school", and was patient and a great help, hadn't come by I would still be there. It cost me three hours of moving time-so much for quick check in process. At the end I was charged for an extra day. Suffice to say I will not be using your service again.Stephane A.
Inside cab of truck was very dirtyBruce H.
Location not open during posted business hours. After leaving pickup location, we were called and told the truck needed to be returned 31 miles away from our destination. We tried calling to see if we could drop off at one of several locations in Pendleton OR. No answer. So we drove the extra miles, paid more for gas to drop off a day early. Now you want to charge me for 5 miles over? U-Haul will not be receiving my business or referrals in the future.Jennifer E.
Everything was great and the guy at the desk was very helpful and friendly. I had zero issues.Nancy O.
Although the facility was suppose to be open during the time frame I initially went to return the trailer, they were closed and no one was around. So I had to do the self return process online. That sucks. However, the manager of the location called me the next day and he was very pleasant.SUZANNE S.
Thank youBrenda H.
Could not have been better, really. Accommodating and friendly.Lia C.
Staff was very helpful very pleasant.Sandra S.
Service was great! Unit was ready and he let us borrow an adapter for lights. Thank you.Kurt H.
Good service andMarcus R.
This same day I had reserved same trailer at a different location in college place Wa. They made me wait one-hour without helping me then I called customer service to reserve same trailer at another location 40 miles away in Pendleton OR, they couldn't help me either. Then I went to Milton freewater and this person was awesome very helpful. I will definitely come back to this place again. Negative 0 to the other locations no customer skills. Just wonder where is the 50 dollars customer guarantee. I ended up paying 200 more for not picking up my items when I was scheduled to not mentioning the 80 miles back and forth I drove because of an unprofessional employee that had guaranteed me to find at this location. Guess what, lost gas money and didn't get my trailerLuis N.
Still not sure. The manager greeted us there and was ready to process our delivery of the UHaul tow dolly. It was fast and easy. I had a very positive experience.William S.
Convient and friendly Thank youLogan P.
Your program of following upon email is great!!Walter H.
John was very nice and professional and I would go again to rentEric H.
More inventory available in Eastern Oregon/Washington.Terry B.
The pickup experience at Victorian Gardens was wonderful. The gentleman who helped us was truly kind and helpful. I would 100% recommend this particular location to anyone moving in or out of the area.Margo P.
Thanks for all your helpKristen A.
Great service-nice trailer. The problem was the uhaul automated system-it is really inefficient for a large company. Im sure it is a manor frustration to your servicing staff and many customers.doug W.
Agent is trying to get credit for time not used on the trailer.jayne H.
Loved the owner. Super friendly. I've rented from uhaul before in other locations but never really "enjoyed" my experience. This one stood out from the rest.Michael M.