I thought he was very rude from the get go. When I called to ask about renting he rudely told me I had to do it on line so I called the 800 number got Scott on the phone who was excellent and I gave Scott a great review. the whole experience was awful. Cannot believe anyone goes to him for an oil change,. When I asked where I should leave my vehicle, he said up to you. I said how about where I am parked. He said it wasn't his property I then asked Okay where do people leave there cars when they rent from you. He said right where you are. Seriously if he was trying to be funny I did not get that from him. The cargo van was great not anything uhaul did wrong. Seriously the worst experience ever. I will go elsewhere when I need to rent again
Linda B.
Milford Oil Change
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Milford, MI 48381
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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First of all, when a customer reserves a truck at a particular location (Brighton, MI) well in advance U-Haul should honor it. U-Haul contacted me a few days before pickup to inform me that I had to drive 14 miles more each way to a different location (Milford, MI) to pick up the truck. When I picked up the truck I found the employee was rude and was yelling at everyone at the facility. He never gave me a contract or anything showing my mileage or my price. Originally, my contract was for $98.00 but days before I received a text offering me a discount of $68.00 for being a loyal customer whereupon I filled out the information. I never received an itemized bill and was charged $126.14 to my credit card. Also, I did not go over on my miles. I contacted U-Haul to try to get an itemized bill. They gave me a unusable phone number for the credit department. Since that didn't work they gave me an email address to contact them and request they contact me to discuss but no one ever replied to my email. Could someone please explain this bill to me? I have rented many U-Haul trucks over the years and feel I deserve an explanation.
LARRY M.The individual at this location was confrontational and acted very much like I was inconveniencing him by renting a Uhaul. I would not recommend this business.
Kevin P.Gene is cool and he takes pride in his store! He stayed open a little after 5 PM to accommodate my truck needs. I was able to get the for a small tabletop pick up at Lowes after I got the base. I love the convenience of being 1 mile away, but I wish you would carry a pickup truck too. I would use it every 2 weeks in the summer. Overall, I recommend the Milford Oil Change ad U-Haul store.
Daniel C.It was a great drop off and he was very nice and has a good sense of Humor. I didn't get his name but it's nice to see people enjoying being at work. Thank you!
Daniel B.