We arrived at 5:50am to start the process of electronic check in to get the key to the truck from the lock box for a 6:00am pick up. We got the code for box #4 (321) and it wouldn't work. We tinkered with it for almost 10 min before clicking on "I can't retrieve my key from the lock box" and calling 833-399-0504 as instructed to do so. We sat on hold for almost 15 minutes before being placed on another hold for another 15 minutes. After the woman on the couldn't help us we were AGAIN placed on hold. The phone call, while mostly on hold, lasted 38 min and 55 seconds. The only reason it ended was because an employee showed up (who was obviously initially disgruntled of having to be there) and was able to unlocked the box to get us the key. I am not sure what he was told as he opened the store to let us in and sounded surprised when we said we didn't need to come in, we just needed our key. After he unlocked the box he said he would provide a discount for our troubles. We said thanks, clearly annoyed but trying to be polite, and starting walking away. He laughed and said "hope you weren't waiting too long". We chose not to say anything. Shockingly, he did NOT apply a discount and we were charged the full price. I would highly suggest having a direct number for people on our situation to call verses having to reach general customer service then be transferred to the right department. We hired movers to help and the hour delay through everyone off schedule. Not a good experience at all especially when you're promised a discount without asking and not provided with one.
Moving Truck Rental in Mesa, AZ at Signal Butte Self Storage
Moving to or from Mesa, AZ 85212? Get FREE truck rental rate quotes at Signal Butte Self Storage.
Get FREE moving truck, pickup truck and cargo van rental quotes at Signal Butte Self Storage
Pickups Pequeños trabajos
Cargo vans Pequeños trabajos
Camión de 10' Studio to
1 Bedroom Apt.
Camión de 15' 1 Bedroom Home
to 2 Bedroom Apt.
Camión de 17' Casa de hasta 2 dormitorios
Camión de 20' 2 Bedroom Home
to 3 Bedroom Apt.
Camión de 26' 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Mesa, AZ.
Cargo vans and pickup truck rentals in Mesa, AZ
U-Haul cargo van rentals and pickup trucks in Mesa, AZ are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Mesa, AZ 85212. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Barandillas interiores en las camionetas de carga
- Transmisión automática
- Air conditioning
- Suspensión Gentle-Ride
- V-8 de bajo consumo de combustible
- SRS/bolsas de aire
Be OPEN so your customers do not have rely on using mobile devices with no wifi to get their truck.
Did not agree with the gas charge! When the attendant took me to the vehicle, he noted the gas was a little over half a tank. My wife got into the vehicle and also confirmed the amount as I mentioned we would need to replenish. When we received the email bill. There was an additional charge claiming there was 3\4 of a tank instead of the less than 1\2 the tank. I replaced what I used and returned it with the same amount!
One emp. was friendly, but not well informed. The other person was so completely stuck on himself, that he allowed no room for customer interaction. The truck was clean but the steering was loose which caused it to wander . Unsafe. Not mentioned to the employee because as stated earlier, he would not listen to the customer. Because of the lack of customer courtesy, I would not recommend this location to anyone.
It was great!
Outstanding communication from the site.
I stayed until he the employee said â€œok, everything is goodâ€œ after he checked out the rental vehicle. He never mentions once that he was charging me a cleaning fee of $25. I look at my credit card today and see that I was charged $25. We were even talking about returning my rental again next week. The fact that he said nothing before he let me go, I was literally standing in front of him and he said nothing. Horrible and dishonest. I have one more reservation with Uhaul and I hope I will not have this experience again.
Nothing Jake always takes great care of me
The guys there were extremely helpful during a very stressful move. They made everything smooth and easy.
Jake & Henry were absolutely great! Really took care of my family and I, I will definitely be recommending them to family and friends!
The facilities and truck were super clean.
This location is fine, but some work needs to be done on the website. Try to make it a little user friendly. When I picked up the tow dolly, he did help me put the car on it, but he said I hadnt signed up for that. I didnt know that was something I was supposed to sign up for. I didnt even know there were different types of tow things for towing a car. I could have put my car completely on a thing. I tried to ask the guy at signal butte if that would have been better for my car, his response, those are not available anyway.
Great customer service!!!!!!!!!!!!
The customer service was great. I only wish the truck had cruise control. Also, electric locks and windows would've been nice.
Jake was great, very helpful and concerned. But, Henry needs to go back to customer services class and learn how to deal with customers and provide honest information.
Used self drop off service
Make the mobile checkin and return process easier, especially if there are issues.
Staff was courteous and helpful
Jake is awesome
Even though I did everything online ahead of time, check out took a long time due to apparent computer glitches that the desk clerk just couldn't get past. The truck I reserved was not available because it hadn't been returned, so I was forced to take a smaller truck. I also think it would have been nice to know the trucks come with a utility dolly and some blankets--- things I paid extra for and never had to use since they were already furnished in the truck. I could have saved $15. Also-- no discount was offered for having to settle for a smaller truck--- that would have been a great customer service act! Still got the job done, but paid more than I had to for less than I requested. Pleased, but it could have been a better experience.
Bring price down I paid $70 for less then 2 be hour use that's ridiculous I don't think I will use uhaul again . Why should I be charged that much for less then 2 hours. I am done using uhaul
Bob was Very Friendly and very attentive! I have no problems recommending this location to anyone!
Hank was great!!
Great service, I was in and out project i had went smoothly! Thank you for your customer service.