Given the options of yes and no, I chose "no". The cabin had a strange odor in it, most closely resembled urine to me, or to be honest, "sex". I drove the entire trip with the windows open and sprayed sanitizer on everything; made the trip tolerable.BRIAN S.
Moving Truck Rental in Maynard, MA at Maynard Motors Inc
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Maynard, MA 01754
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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The location was fine. Your online check in and equipment return process through U-haul's app was deplorable, absolutely deplorable.Audrey P.
Very close to my home. The shop was not open so I did the drop off online.Russell H.
Location was perfect! The process of online pickup was AWFUL!!! I am a computer geek and I had a hard time getting started. Had to eventually call for help. Once started, it was fine, though the woman on the telephone had to do a lot to fix the reservation so that we could use the app. Awful!sandy B.
Hello, While the location itself was fine, the no in-person option is terrible and in need of vast improvements. Hopefully Uhaul is aware of it and working out the kinks. Here is a review I am posting to make sure others are warned about the new UHual Truck Share 24/7. ALERT! DON'T USE THE TRUCK SHARE 24/7 THAT Uhaul NOW OFFERS! My husband and I moved this past Friday and had a terrible experience with this new online-only service (nobody in person to assist with process). Both pick up and drop off went poorly. The pick up took almost an hour and only a small part of it was due to user error. Uhaul needs to work out a lot of kinks in their coding, how they present questions and directions on the app and browser options, and additional training is needed for their customer service help line before this is a viable service for the general public. Be prepared to start and end your move with a lot of frustration if you do go this "convenient" route!Diane D.
I requested additional equipment and was charged, but none of the requested equipment was in the truck. This made things much more difficult on the day of the move. Picking up the truck, returning it, and driving was relatively easy.Katherine C.
second time using at this location and plan on doing it next year for our fundraisermichelle S.
Wonderful experience Thank youAnne L.
Very accommodating and professional. Will use their services again.Susan W.
There was no warning that this was an unmanned location. No wifi and I do not have unlimited data. It took us 40 MINUTES to figure out how to check in and get the truck and do all the set up to get the keys. No email for or instructions for drop off, I had to google it. This is the worst contactless set up of any company I have used. IT SUCKS!!!!!!!!!!!James T.
all goodMAURICE R.
The UHaul phone operator provided false information saying there are no wheel wells obstructing the bed of the 10 foot truck. Luckily we verified it ourselves and changed our reservation to the 15 foot truck. (This had nothing to do with Maynard store.)Henry P.
door came off the van and guys helped put it back onJANE C.
This was just a drop off location. I had no interaction with any service people.Denise G.
The mobile pickup process waiting for an agent to approve you took way too long about 30 min for us. Another group who was there in the morning picking up a rental had the same issue. I would recommend you change this by allowing mobile users to preload thier drivers license pictures so an agent can extrapolate the date to pre approve you before the actual pickup. Then you just need to verify your location, mileage and picture associated with that and you are no your way. The return process was straight forward and took us less then 10 minutes.Bill G.
When I reserved the cargo van, I chose the in-person option, but when I arrived, there was no one there and I was expected to use the UHaul app. I then had to download the app, re-submit pics of my license that I had already submitted and then wait at least 10 minutes while my reservation was approved. It was a long process in the boiling sun. I was also given an estimate of $108 and then got charged $137 even though I was early returning my van and I went 199 of the 200 miles that I said I was going. On top of that were taxes, etc which I expected. That said, the van was very clean and ran very well.Marjorie N.
The app and webpage were broken and I could not return it Every time I rent here based on website availability it gets switched to another location Lights went off and it was pitch black They never rent trailers The windshield was disgusting like someone sneezed on itEthan R.
Our original pick up location was different, but although we had a reservation from 3 weeks in advance, There was no vehicle ready for us! so after around 1h of discussion, they sent us to a new location that was around 40 min far from where we were. The situation negatively affected our moving plans and we barely were able to make our moving happen with a rush! I am still waiting for U-haul representatives to reach out to me and see how they want to accommodate all of our time, energy, and costs as a result of the mistake made by their representatives.Armin V.
Cellular service at this location is terrible. The u-haul app timed out and restarted many times during Pick-Up and Drop-Off. This hands-off process is terrible with no one on site to help when there are problems. The truck was fine. I will be looking for other renting alternatives because this was a terrible experience.TITUS K.
Your online process is horrible and doesn't work. I spent more time with customer than I did in college. Another customer at the same location had horrible experience and never got his truck.. I will never recommend Uhaul.shelly H.
Equipment we requested was not placed in truck as discussed with uhaul repvanessa A.
You need to streamline the rental process. If the office is not going to be involved at all, you need to let the renter know that they will nee d reliable wi/fi, a second person with them, thei licence, etc.Scott B.
I had a terrible rental experience. So many things went wrong that are easily avoidable. The Truck Share app simply doesnt work.....fix it or get rid of it.John M.
I included furniture pads in my order, which were not in the truck when I picked it up. There was nobody in the UHaul office (even though the web site says it was open 7:00 - 11:00 that day) so I had to call the 1-800 UHaul number. Three people and 30 minutes later, a person finally told me that I had to drive to a different UHaul to get the pads, which was 10 miles in the opposite direction. This mistake on UHaul's part cost me some very valuable time and if anything, you should at least credit me the rental cost of the pads.John B.