I will never use U-Haul again on account of its "no availability advisory". It is absolutely insane to make people wait until 48 hours before they move across the country to know if they even have the equipment. I'm sure you know that when moving, one is forced to make numerous exact commitments: to their ex-residence, to hotels on the road, to new residences, and yet somehow, according to U-Haul, we cannot expect what is expected of us and instead we have to put up with with this flimsy policy that makes a difficult task infinitely more stressful. If I hear that you intend to change this policy I may consider hiring U-Haul again as there is nothing wrong with the equipment or anything else, but until then I will on principle avoid them.
Matthew C.
Moving Truck Rental in Martinez, CA at Pacheco Mini Storage
(Distribuidor de U-Haul del vecindario)
5146 Pacheco Bl
Martinez,
CA
94553
Contáctanos
5146 Pacheco BlMartinez, CA 94553
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: 9 a. m. - 3:30 p. m.
Horario especial
- 7/4/2021: cerrado
Alquileres locales para mudanzas de ida o en la ciudad en Martinez, CA 94553
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
-
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
-
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
- Rating:
- 4.0
Very good, a little hard to find the truck
Richard K.- Rating:
- 4.0
Same as pick up, the Pacheco store was excellent. She checked us in very quickly and was very friendly. The Uhaul system was terrible. Not helpful at all. The system automatically changed us to drop off our truck and auto-transport to different places many times and mostly to places that were very inconvenient. Again, when I called Uhaul's 1-800 numbers it was a very long wait. I'd fix the drop off location but the Uhaul computer would change it back to the original drop off store. When I attempted to call the actual drop off store no one answered. We ended up driving to that store to do a final check-in because even the Uhaul representatives couldn't get a hold of that store. Overall, I'd give 3 out of 4 stores that we dealt with an excellent score. The only reason I can't give the 4th store as high a score is their not answering their phone. I give Uhaul system a failing grade. Their reservations, both by phone and online, was very difficult to reserve anything, practically impossible to make changes, and some stores accept only trucks and not auto-transports drop offs are made much more difficult than necessary. Not a pleasant experience at all.
Susan S.- Rating:
- 5.0
reservation from start to finish was so easy. staff was very nice. we will need a truck again in a couple of months and will use this location again!
JENNIFER S.- Rating:
- 1.0
The location was closed and not available for 24/7 drop off
Mackenzie S.- Rating:
- 2.0
Person comes out telling me I would have to take truck to another location and said I was told when I was NOT sent an email to do so. Your on line site needs help. Crashed so I could not finish my contract had to call and wait 20 minutes for someone to finish my contract. Just tred again and wanted me to wait please fix your customer service is very poor.
ANTHONY M.- Rating:
- 4.0
Fix your website and app.
David B.- Rating:
- 5.0
Efficient and kind
Jonathan S.- Rating:
- 5.0
She was super friendly and efficient . I will definitely rent from them in the future
Rosalyn R.- Rating:
- 1.0
The associate at pick up location was not helpful didn't help at all so rude.
Haroon A.- Rating:
- 5.0
Very nice people`s!
James M.- Rating:
- 5.0
i used this uhaul client before always very happy
WILLIAM S.- Rating:
- 5.0
Fix air conditioning
Rafael E.- Rating:
- 5.0
Fix your booking system, I recommend firing your entire from the IT Director down get some forward thinkers. The IT Department you have now does NOT serve you well at all. The mobile app really sucks. Trash it, NOW. Three people as a alternant that's just STUPID. Get it together people That's my opinion. The in person experience was wonderful. Everything else FIX.
Gary V.- Rating:
- 5.0
Very friendly staff. In snd out very quickly
John G.- Rating:
- 5.0
Best experience in renting a moving truck. Customer service was also great!
icela C.- Rating:
- 1.0
Mobile pickup did not work. Employee at the site did not want to help us. Very unfriendly.
June C.- Rating:
- 5.0
Excellent customer service would definitely use again!
NANCY C.- Rating:
- 5.0
Great service great value! 10+
Lennie D.- Rating:
- 5.0
Lady was super friendly and helpful. Great customer service! Thank you!
PATRICIA H.- Rating:
- 5.0
Did a great job
Joseph P.- Rating:
- 5.0
Your front desk person was awesome she was very helpful and knowledgeable nice job!
JEFFERY R.- Rating:
- 5.0
Compliments to courteous clerk Adrienne
charles B.- Rating:
- 5.0
I was very impressed by the customer service at the front desk, unfortunately I didn't get the associate's name at the front desk but she did an exceptional job and was very friendly and quick. Will definitely come back again!
Laura M.- Rating:
- 5.0
the woman who helped us was extremely helpful and friendly :)
YVONNE F.