The lock box where the vehicle key was located was difficult to open. The rotary dials were difficult to spin and the numbers were missing on many of the spaces.
James H
Northern Fauquier Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marshall, VA 20115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 1.5 Average Customer Rating
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It did have a broken driver mirror. I didn’t want them to think I did it. The pick up and drop off is all phone operated. Very confusing for this ol girl. But they were great at helping me.
Jackie TIt was crazy no one there behind a closed fence the phone number on web no longer worked . Finally was able to call 800 number and get another phone number . Didn’t have blankets in truck I ordered or mattress cover they forgot to put in truck . Went to Warrenton Vs to pick up taking out time to do so . Warrenton was very friendly I would suggest to go there . I also had ordered movers from Heaven sent to help with unloading they never showed up . Moving is stressful enough but the pickup location and way they do business and movers through u haul made it a horrible experience
Harry SHave helpful staff on location during business hours, and make sure they have keys to all the vehicles. There was no one there when I arrived. Approximately 10 minutes later a man arrived. At first I thought he was a customer, as he was looking at trucks and never approached me. Then he started moving trucks. At this point I approached him. I asked if he worked here. He replied, "Sort of." I told him I was here to pick up a truck and pointed to the truck I had been assigned. He said, "We don't have keys for that truck." Seriously? He made a call and about 5 minutes later pointed to a truck and said, "You can take that one." I don't know how this location stays in business. I would not recommend them to anyone.
Janalee CThe place was deserted and looked like a scene from The Walking Dead. Took 45 minutes to get someone to call me and give access to a lock box.
William S