When it comes to pick up. You should attempt to have the equipment closer then an hour away when there is a usual 5 minute s down the road. Having to drive an hour in the opposite direction to pick up is ridiculous without some sort of compensation for troubles.
Christopher P
Raceway Grill
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maricopa, AZ 85139
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Customer Reviews
- 3.5 Average Customer Rating
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Marilyn MVery Negative Experience. Location front door blocked by equipment and junk. I'll send photos if you like. Opened the door and yelled multiple times if anyone was there. Could not locate a single UHaul employee or anyone for that matter. There is no office, the owner came out of the bar next door wearing plain clothes. Phone number didn't work. His wife couldn't figure out how to complete the return. He could care less. Was hugging and commiserating with the band who was to play at his bar ignoring me completely by walking away from my equipment return and walking back to his bar. Couldn't figure out how to not overcharge me, asked that I call UHaul customer service to figure it out. The worst customer service experience I've ever had to date. Do not send your customers there to return equipment. They are completely unqualified to use the UHaul name, an embarrassment.
William CYou changed the drop off location where I had to drive 20 minutes out of the way cause of all the construction, for me to show up to this place that was in the middle of the dessert, and to top it all off all the doors was barricaded and nobody was around. When I called the corporate number you tried to send me to a new location, luckily I found a key drop off.
kyle rIt's at a bar and I had no help . Getting it disconnected from truck. Had to lift it off the ball and let it fall down not impressed with service if u haul had a trailer jack it would have been easy
Joel K