Worst pick-up experience I've had. The office was in the back of a small retail thrift store. The person who helped me came out wearing socks, no shoes. They brought me into the back office and proceeded to helps me while keeping the TV on and volume up to the show they were watching. The location did NOT have the equipment I reserved. The trailer was there, but the required appliance dolly was not. The person who helped me never apologized for the mess-up and because of the absent equipment, I had to make a second stop at a different U-haul location and was delayed for my scheduled appliance pick-up. This kept my wife waiting and delayed another individual. It also resulted in being directed to two different drop-off locations the next day. Fortunately, U-Haul customer service took care of that issue for me. I'm a big fan of using U-Haul for many of my moving and hauling needs, but this particular location and experience was awful!
Paul Peeders
BHA Resale Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53704
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Customer Reviews
- 3.5 Average Customer Rating
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It would be nice to have actual people to help with this process for the price I paid. I noticed you left that question out. I will rent from Home Depot from here on out.
Shawn brantmeierI drove past this location not realizing it was the drop off. Since I was pulling a trailer this was not great. However, once I got to the right place they were easy to deal with
Laura ThomsonKey Drop Off Only
Edward GeidelAlthough a small, neighborhood outlet store, it met my needs. The owner was extremely helpful in directing me to the right size truck for in town use. Everything went smoothly.
Mike Winokur