We had to go find the guy at our 9:00 pick up time. He was not dressed professionally. The office was disgusting and smelly. His dogs were outside barking in a fenced in area. He gave us the keys and told us to match the number on the truck to the keys. We were not told that we needed to get online and confirm the details of the truck. Additionally, my pick-up location was changed the night before pick up on an email that I thought was just confirming my reservation (not good communication). We had to drive to another location to pick up supplies, so we left the truck to go get them first. By the time we returned the office guy was gone. the truck sounded horrible when we started it (we wondered if it was up for our trip), but couldn't talk to anyone. The gentlemen at the Atlas store was very nice and patient. I do not understand why we had to pick up our truck at a different location as they had many of the same trucks at this facility. We were supposed to get a refund (reversal) for $223 (which we have not received yet - (7 days later). Overall this was a very, very poor experience. It is not a good practice to give people moving trucks without a full tank of gas - moving is stressful enough without U-Haul doing their best to make it more cumbersome.
BRETT S
American Mini Warehouses LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Madison, WI 53714
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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I’m actually very upset with U-Haul itself for the way I was treated that night and it’s not this facilities’s fault. So I don’t want to give them a poor rating, but it needs to be known that I was not treated well by the company U-Haul. They made a lot of promises that were all broken, and it completely ruined my move. I need to be compensated somehow someway.
Michael JWe were a little early to pick up and had to wait for someone to arrive to help us. They were very friendly and helpful.
JERRY SWe were disappointed that we had to return the truck to this location instead of one that was much closer to us. Not only was it more than 5 miles away it was tucked back up on a dead end road and was kind of hard to get to. The man that helped us was nice but simply took the keys without checking the vehicle and said he’d check it in within the next 15 minutes and send us a receipt and he did. There were no issues. I wish you offered more flexibility with the drop off location. However when I called to ask about dropping off at a closer location I was told it needed to be dropped off at the location assigned.
Cynthia TNobody was here to confirm my dropoff and when I knocked on the door I was barked at by dogs until I decided to just leave and call the 1-800 number.
Aidan L