We got to the drop off location around 8ish tonight. The sign telling you the name of the space was dark, so we didn’t see it. That meant taking a 26ft uhaul on a road trip through a residential neighborhood. When we were finally able to get back to the place, there was absolutely nothing to tell us where to go. It was a storage place so we couldn’t park in front of any doors. It was just ridiculous.
Petresa Rollison
56 Mini Storage West
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lower Burrell, PA 15068
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Customer Reviews
- 3.5 Average Customer Rating
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We arrived at night after staffed hours. More signage for U-Haul and better indications of where to park and a U-Haul sign by the Dropbox would be helpful.
Stefan LundbergThe windshield was very dirty I cleaned it. The wiper blades needed replaced they smeared the windshield.
TIM MCCUEI did not get the location for pick up i requested I had to travel 10 miles out of my way to pick up the truck.
William Klawinski1st making the turn to get into this location is crazy! Driving a 20’ truck and having to make an offer 90 degree turn is insane, I know it is a business but if you are going to contract locations you should make sure that its safe to get into with out having to back up on to a main road to make the turn. After getting into the location there is 0 information on where to park the truck, where to leave the keys (it was closed on the drop off day) but very difficult to know what to do. The app for check in does not work and when you call you get told I need to transfer you then hung up on after I waited 30 min just to talk to someone. Yesterday I received a bill for the gas being not filled to the correct amount however I will be calling again today as I have a picture showing that the pick up location was wrong on the paperwork and also never sent a message to confirm like I was told. This entire thing has been a train wreck from start to finish and by far the worst experience with u-haul
JOSHUA FINE