I felt like I was treated unfairly in my experience with Uhaul and the company I rented from. The person who made the reservation set my pickup time for 9am but the store didn't open until 10am. Told me I had 4 hours to move my things but had to be back in 3 because the pickup time was wrong. All usuals was reserved at that time and couldn't get an extension. I called because I was running behind the rep told me that I wouldn't be charged but they still charged me for an extra day. Not pleased at all. No good customer service.natasha T.
(U-Haul Neighborhood Dealer)
Louisville, KY 40216
- Lun. - jue.:9 a. m. - 6 p. m.
- Viernes10 a. m. - 5 p. m.
- Sábado10 a. m. - 2 p. m.
- Devolución del cliente 24 horas
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Louisville, KY 40216
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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The seat belt was buried under the seat, the heater only came on when you were accelerating. The man I recruited the U-Haul to said he would put in an order for it. I did have to drive an extra 40ish miles due to it being a "rotational" vehicle so I couldn't drop it off at a closer location. Other than that, it did the job.Tabitha P.
Have a clean truck but overall the experience was niceWanda W.
I would like to say that the store clerks/employees were friendly and courteous, so it pains me to leave this review. Drivers side floor had some dried mud on it, the windshield was half cleaned/a quick wipeâ€¦ major streaks across it that showed way more in direct sunlight. My rental was reserved from 12:15-4:15pmâ€¦ store closes/closed at 3pmâ€¦ is this considered after hours? Will I be billed for an after hours charge? Online reservation recommended moving padsâ€¦ this store does not have themâ€¦ clerk did remove that chargeâ€¦ luckily I found items to use for padding in our storage unit. This is a community Dollar Store, so I'm guessing they don't have the space to storeâ€¦ at the least, furniture pads which is a necessity.Lou C.
I ordered a utility dolly but the location didn't have it. This is a continuing Uhaul issue... Uhaul needs to find a way to better track where their equipment is and is not as well as a system to get the needed items to where they are needed!M Beth P.