Moving Truck Rental in Long Beach, CA at EZ Rent A Car

Everything was easy from pick up to turn in. Well done. I extended my reservation because I thought that I might not finish my work in time. As it happened, I returned before my original deadline. It would have been nice to get at least a partial refund of the extension.

I arrived to drop off my vehicle 45 minutes after the location was to be open and no one was there and the doors were locked. I would have had to make a second trip if, by pure chance, another person hadn't been there to inform me I could drop my key through a slot in the door..

Ed was amazing. Uhaul itself gave me the run around by sending me to 2 different pick up sites, the 3rd was @ Allied on Cherry.. Great job Ed

Bad traffic area.

Friendly, professional service.

The agent was fast and friendly

This was by far the worse customer service experience I have ever experience. The day started with going to one place and they didn't have our size truck. Then we went to a second location (the one above) and they had our truck but lost the key. And all the guy (Robert) said was "oh well I am not sure what to tell you." We called his Supervisor (Robert) and left a message and never heard back. We called the President (Erik) left a message and never heard back. After we called around long beach to find a truck since no one else was helping us or seemed to care that I needed to move that day, we found a third place with a truck. I made this reservation well in advance and did the express check out. My appointment was at 8a and the Robert guy kept saying 9:45a when I had a text, call AND email saying otherwise. He was rude and unaccommodating. We were offered a $50 guarantee at the end of the day but that is still not enough. I drove to THREE places. Hunted down a truck when I HAD A RESERVATION. And was treated so poorly. All while still having to move, which is already stressful in itself. I only ended up using the truck from 10a (delayed 2 hours) until 3:30p. I do not want to be charged more for that and I would like some of my mileage compensated along with my dolly comped. This was a HORRIBLE experience and I am can't seem to get in touch with any managers to help remedy. I had to problem solve myself and was delayed big time. I am not sure I ever want to use UHAUL again and I will be sure to pass my experience onto my friends and family. Mistakes happen but customer service is what sets companies apart. You failed me.

Fast, and professional! This was my first time ever renting a Uhaul and it was a great experience!

Although I reserved a moving van and a utility dolly, when I arrived there was no utility dolly, yet he charged me for it. I was told to go to a nearby Uhaul to rent another one, which I did. I had to call Uhaul to get it straight. I won't go back there again.

we had and are still having a very bad experience at this location, my husband and I made a big decision to move 22 hours away once we got to the longbeach location we were initially suppoed to pick up a 17 foot truck NOT knowing until today it was a 15 foot we were given with no explanation as to why, the guy who rented the truck to us was very unknowadgable of anything, he had to call uhaul several times himself because he kept hitting a button and losing everything he had slid my card already once lost the information made another call and slid my card again to the point f me having to call my bank to make sure I wasn't double charged 346 bucks, after he'd finally gotten it straight after several attempts some guy brings truck around the reps DID NOT check outside or inside of the truck AT ALL when we go to drop off truck they said we'd went over 300 miles I almost fainted there was no way at all that this could have happened so it was a balance of almost 100 bucks to be paid and im like gosh its so unfair and I wouldn't wish this uahul locaction on anyone ive been renting uhauls for over 20 years and ive never ever went through experience at all, everyone at the drop off location was totally different it was a complete 360 I would not and WILL NOT ever rent from this place again

They tried to charge me for insurance when i declined it. Also when he was hooking up the trailer only had one chain long enough so his asked me to go to the uhaul down the street.

When I returned truck to 4540 Cherry, they said they were overloaded and asked me to drop off at an alternate location. This was inconvenient and time consuming. I wish you would not charge extra day, when you were not able to receive truck.

The attendant didn't answer the door bell at the rear of the building or the telephone when I called.

There wasn't anyone there to receive the return of our trailer!

Great service... easy, quick process for renting a vehicle. Paperwork is easy to read and has all the information that you need. This Location is easy to find and to access .Office Manager/Opeator was pleasant ,friendly and helpful. The Van was clean and in great condition and working order.This is my second time renting at this location in a month and I plan to rent here again very soon.

The attendant was not present both times I visited the location. The attendant was helpful once he arrived and I spoke with him, but I did not appreciate the unknown of whether the attendant would show up. Be present when your posted business hours say you will be present. Be professional and respect the customer's time.