The owner of this outlet has no clue what she is doing. I paid for my booking online. All I had to do was arrive and get the key. Instead, I was asked for my license and another credit card. The paperwork was printed and the owner had no idea what she was reading. She claimed I was declined, but would not tell me what was wrong. She FaceTimed someone with no progress. After an hour of waiting I called the U-Haul customer service line to see what could be done to progress this issue. They said the truck had been dispatched. They had to speak to this owner to ask why I wasn't given the key. Customer Service had to tell the owner how to do their job. The truck was dirty, it had multiple pairs of work gloves left in it and the parking light would not go off. Thankfully I only had to drive 12kms. I wasted 90 minutes of my life that I will not get back all because of an incompetent owner.
SHAWN B
My Family Market
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in London, ON N6E3B3
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Lovely customer service, very thorough and kind demeanor!
HELEN KFinally decided to give U-Haul a try again after swearing off using them due to extremely poor service years ago. Found out still the same - will NEVER use again and already telling everyone I know not to either. Pick-up was ridiculous - arrived 30 mins after booked pick-up time to find my reservation cancelled because I wasn’t there at 9am on the nose. Truck gone - argued for the other one I saw outside - waited and waited for service person to figure out how to solve cuz I need this truck - finally after serving every other customer that came into her store while she occasionally came back to my situation, she did some rebooking thing and gave me the truck still in the lot. The other guy who had booked that truck showed up while I was getting in it - I left before an argument ensued there, the man seemed pretty upset.
JOSEPH CPickup was 4 pm and we didn’t get out of there until 4:45. The poor gentleman in front of us was treated horribly by the staff. All he wanted to do was pay for his truck with debit instead of the card in file and they made it near impossible. He had movers ready and was extremely late due to their lack of knowledge on how to process his request. He like myself booked ahead. When they finally got it figured out there was no apology for my time and I had to interrupt them as they were still talking about his process. I said I had been waiting almost 40 min by this point and I was late as well. I had a team in my store waiting to load the truck. They wanted me to take pictures of my licences through the app repeatedly and say it wasn’t working. I told them to just take a photocopy if it wasn’t working on their end as it said it was processed on mine. These people have no idea what they are doing and absolutely no customer service skills. I picked this location as it’s right beside the mall and very convenient. We will not use this location again when we book next week.
Skylar LThis location is awful. Had the truck for 3 hours and lady printed my receipt after the 3 hours and I got charged $20.00 late fee and charged an extra day for insurance of $16.00.
DOUGLAS H