Original rental was made on 3/15, to be 1 way 15' truck from Hendersonville, NC. A day after making reservation, I was contacted by traffic office in Hickory, NC and told there was no 15' unit available, but I could have a 20' for the same price. The day before I was to pick it up (3/25), I was again contacted and told that there was no 20' unit available but another location in Hendersonville MIGHT have a 26' truck available for a 1 way rental but they were already closed for the day and unable to be contacted. The rep I spoke with actually told me that I hadn't spoken to anyone at his office (I'd spoken to or been contacted by at least two ladies). He suggested another location in another town that was still open and suggested I call them. When I mentioned that might be something he should do as a service to a customer, he said that he didn't work in customer service, but that he could transfer my call to them and then they would likely just transfer me back to him. In that call and my other conversation with someone in the Hickory office, neither representative could tell me how the truck they were trying to rent to me was equipped (lift gate vs ramp, rails for load straps, etc?). I ended up having to pay for a round trip rental (fuel and mileage) because they couldn't guarantee that my reservation would be honored once I got to Hendersonville to pick the truck up. I rented the truck in Lincolnton and paid for the extra mileage because I didn't want to drive 80 miles to Hendersonville only to find out that there was no truck there either and then spend valuable time riding to another location to find a truck. All in all, my experience with the traffic office in Hickory was unsatisfactory. They need lessons in basic customer care and service.
Steve S.
Basic Self Storage LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Lincolnton, NC 28092
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Truck had a leak had a sheet of frozen ice that was no visible we loaded it went to unload and all couch cushions was dripping with water both matresses ruined . Key was also stuck in ignition at pick up no help yet on damaged or refund . Picked up truck in lincolnton at 8am had to return to mount holly at 3 pm due to first load damaged . Had to find a different truck company to finish moving still wet matresses and soaked couch cushions.. no help yet refund for truck still not refunded
Angela J.Negative: What started out as $19.95 (as advertised on the side of the truck, ended up as $61.55 with only 31 miles use. A lot of money for a very small job. Positive: The truck was very clean and in great shape. The agent (Conda) did an excellent job and couldn't have been nicer. I'm afraid I held her up TOO long talking. I would definitely use this location again, although the cost would make me reluctant.
Barry H.Everything went great. Great customer service from the lady in Lincolnton.
Billy B.Pickup and return was seamlessly easy. Trailer I pulled from NC to IA worked perfectly and was in good working order
Dennis H.