Have to csr know how to set up a rental. Took an hour with multiple calls to others for him to rent a trailer. I had a reservation. He was rude and could not speak fluent English. My worst experience with uhaul.
Melody Moore
North Broadway Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40505
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Customer Reviews
- 2.5 Average Customer Rating
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Slow to wait on you
russ thomasonPicture did not match what was online so there was confusion on whether this was the correct location. Other than the other Uhaul equipment in the gas station parking lot, there was no indication that this was a Uhaul location.
Michael KingThis comment isn't pertaining to the drop off location, but the roadside assistance phone calls I had to make. I received my truck and drove it home, only to find there was a padlock on the back for which I had no key given to me for. I called roadside assistance to hopefully have someone come out and either cut it off, or give me a working key for it. However, the woman I first spoke to on the phone said: "You could, just like... hit it with a rock, and it should come off." Needless to say, I was a little shocked at the lack of help. I hung up, weighed by options and looked for bolt cutters myself. I called back to make sure I had roadside assistance on the way to help but overall this experience was so negative with the roadside service.
Matthew CoeCustomer Service was poor. Too busy with convenience store to handle rental. Took too long to complete rental.
Mark Denton