Nothing needed
Sean Preston
Ashley Wheel And Brakes
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40507
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The U-Haul online process was more tedious than the last rental I had in November 2023. This was not the locations issue but rather a U-Haul issue. The location and 24 hour access were very convenient.
Michael Van AelstynThe double charge is showing on my credit card on line but not the credit. I will wait to see if it shows up. After such bad experience on picking up the truck I just felt I was being taken advantage of and hoped that I would never notice. The guy at Ashley apologized after I called him today and assured me he had reversed the extra charge. I feel he could have called me and let me know he had made an error before I had to discover 2 charges for the same thing on my credit card and no credit appearing. I have to assume with 3 bad experiences that this is how U-Haul does business.
Jay VanaAbove average score given for the person that showed up and offered to help itch check in and clear the snow ice off the rental truck. Other than that the 24/7 app for check in is horrible. Why have a U-haul account to then have to go through the “verification” process upon arrival at the pick up location. And the wait time to be “verified” is ridiculous. If you have already set up an account and a pick up time and location it should be one or two taps of a button on the app to pick up. This process needs some work. Back to the rental truck, filthy inside, I returned it much cleaner, and the pick up fuel gauge was at 1/8, who allows that? What an inconvenience to pick up a rental truck for a move and have to stop at a gas station first thing. Some of the basic customer service requirements are missing from U-haul.
Robert MartinIan went above and beyond providing excellent service and was extremely accommodating to get the right truck that was requested. He personally drove me to another location in our town to retrieve the 26’ that was ready and waiting! Best U-haul experience I’ve ever had
Stan Simpson